We performed a comparison between IBM BPM and Pega BPM based on our users’ reviews in four categories. After reading the collected data, you can find our conclusion below.
Comparison Results: Pega BPM finishes slightly ahead of IBM BPM. Pega BPM is low-code and very user-friendly. It provides next-generation processes that will convert problem statements into different diagrams and then implement the process, saving time and keeping organizations running efficiently. IBM BPM has a big learning curve and lacks many basic features that other BPM solutions provide.
"The integration and design are valuable features."
"The most valuable feature is the ability to customize your rules and put them inside the tool."
"IBM BPM is a stable solution."
"We made the transformation to agile. Altogether with BPM, it is the total package."
"Technical support is pleasant to work with and always available."
"Everything is coupled together and comes as one solution."
"Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
"It is easy to take a requirement, put it in the code, and deploy it."
"There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers."
"The most valuable features are case management and integration services."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"This solution is useful for business process management if you have any banking solutions or need to manage a process."
"The most valuable feature of Pega BPM is its architecture."
"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"The solution offers excellent workflows."
"The initial setup was complex."
"Needs better reporting. I do not think that we are fully taking advantage of what it already has yet."
"Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM."
"The options for customization could be improved. More customization using your own code would be beneficial."
"The integration could be improved."
"If you want to use IBM BPM, you will have to invest a lot of money for licenses and you need to learn that there are limitations in developing applications. You cannot create anything you want."
"Stability wavers. We have some opportunities for improvement in this space, especially as we approach our target volume of a million transactions a day. It is tough, because it is not necessarily the product. It is more around the platform and infrastructure to support it, so the connectivity to the database, web sessions, and reverse proxies in front of that."
"Process Server is no more available than new products out there, but in general IBM has a high cost and complex setup."
"If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
"The UI part needs improvement."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"They need to support the solution better, at this time the company does not have enough support."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. IBM BPM is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". IBM BPM is most compared with Camunda, Appian, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and OutSystems. See our IBM BPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.