We performed a comparison between Appian and IBM BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tech support is quite good."
"It has very flexible adaptation and the ability to save and automate processes."
"The technical support is excellent."
"The solution has a lot of strong features for the financial industry, it is very easy to use."
"We appreciate the drag and drop functionality and the easy to access plug and play features."
"It is really simple to create a new app, and I like the data-centric aspect of the BPM tool."
"Rapid development with low-code makes it easier to quickly get apps implemented and the time to break-even and ROI is much faster."
"Call Web Service Smart Service - Web service integrations with other systems are super simple and fast to create, supported by low code menus."
"It provides a very robust environment to build an integration framework or workflow patterns that we have. A lot of changes or modifications have been made to this solution over the past few years. The features that they have added this time have helped developers like us to work on the developmental environment and leverage all the capabilities of the tool. This is what I like about this solution."
"Technical support is pleasant to work with and always available."
"The solution has helped us automate business processes."
"Our customers use the solution as a workflow platform to manage their processes."
"This solution is very stable."
"We are implementing the tool to triple our monthly transaction volume."
"With the tester coach wherein you can interact with the interface while you're designing the process."
"It is a stale solution."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"We'd like improved functionality for testing new devices."
"It has it's own built-in UI components and doesn't provide much flexibility to customize or extend those components."
"The documentation needs to be improved."
"Lacks integration with other products."
"It is difficult to set up the on-premise version."
"One room for improvement is the ease of UI UX development, like in OutSystems and Mendix."
"What could be improved is more on the front end perspective, like the user interface and the mobile application aspect."
"We had a weird problem that whenever the database would go down, even for a few seconds, it broke the connection. It would not come back up as it was supposed to. However, working with IBM, we were able to figure out a fix, then it came back up, even after an interruption of the database."
"Our developers are complaining that it's too complex to maintain."
"The stability varies because it involves a lot of other components like databases, so sometimes if something goes wrong there, it can't recover from the fatal errors."
"The user experience, while it has improved, should continue to improve."
"I would like IBM to consider including AI-enabled process mining, robotic process automation, and very good OCR capabilities from the computer vision side."
"IBM BPM needs to have a better and modified interface."
"The initial setup process is complex for basic users."
"IBM BPM integrated with Spark UI and the UI is now much better, but they still need to improve the UI because competitors have predefined templates and other additional features. In these competitor's solutions, you are able to use the templates, map your data, and the form is ready to use. With this solution, you need to write a lot of code to have the same quality as the competitor's templates. It would be a benefit to make this platform more towards low-code or no-code."
Appian is ranked 4th in Business Process Management (BPM) with 57 reviews while IBM BPM is ranked 5th in Business Process Management (BPM) with 105 reviews. Appian is rated 8.4, while IBM BPM is rated 7.8. The top reviewer of Appian writes "Low resource consumption, easy setup, and stable". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Bizagi, whereas IBM BPM is most compared with Camunda, Pega BPM, IBM Business Automation Workflow, Apache Airflow and AWS Step Functions. See our Appian vs. IBM BPM report.
See our list of best Business Process Management (BPM) vendors and best Process Automation vendors.
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