We performed a comparison between Appium and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."The best feature of Appium is that it allows you to inspect the element. With the Appium Inspector, you don't have to install another application to do the inspection. I also like that Appium has Android device connectivity. Currently, most people use Appium as automation software, and I haven't found any other tool that's more powerful than Appium."
"We do not need to pay for the solution. It’s free."
"Appium helps me to do as much as much as I want to."
"I haven't explored other solutions in this particular area, but what I like best about Appium is the fact that it shares functions with Selenium. The extension of Selenium functions allows me to use all of the methods that exist in that domain, and it just makes it simpler for me. I've been using Selenium for some time as well, so using Appium just seems like a natural fit for me."
"The latest versions of the solution are stable."
"It runs completely flawlessly and seamlessly every day."
"Appium provides a record-and-play option, and the commands are the same as those that Selenium uses. So a person who has some exposure to Selenium will be able to write a piece of code in Appium."
"Obviously because of automation, it reduces manual testing efforts."
"It can scale well if you are managing IT assets."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."
"I have found that sorting and grouping functions are particularly useful."
"The solution has very good automation tools."
"The workflow makes things extremely efficient and it improves effectiveness."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The workflow capability for easy setup is powerful."
"One thing which can be really helpful is that there is some kind of a recorder made available rather than scripting everything."
"We haven't been able to fully leverage Appium for multiple reasons. I think number one is just that the tests take a long time to run. We have had some issues around just the results themselves and how predictable they are, but those are not issues with Appium directly."
"What needs improvement in Appium is its documentation. It needs to give more context on the libraries that Appium is using under the hood. For example, my team is using Appium for Android automation, and a lot of times, I feel that there's functionality that's available through the Appium interface, that exists within the UIAutomator, but there aren't a lot of useful or helpful resources on the internet to find that information, so it would be good to have some linkage with the underlying platform itself. Another room for improvement in Appium is that it's buggy sometimes. For example, at times, there's a bug in the inspector application that doesn't allow me to save my desired capability set, so it would be nice to get that bug fixed, but overall, Appium is a good tool. The Touch Actions functionality in Appium also needs improvement. For example, if I want to initiate a scroll on the device that I'm running Appium on, sometimes Swipe works, but in other situations, I have to explicitly use action chains, so I'm not too sure what's the better approach. What I'd like to see in the next version of Appium is a more intelligent and more intuitive AppiumLibrary, in terms of identifying menus and scroll bars, etc., because right now, I'm unsure if I have to do a lot of export reversals to get to the elements I'm looking for. It would be nice to have some functionality built in, which would allow me to easily get those exports."
"If it had more facility for configuration it would be a spectacular solution."
"Support-wise, it could be better."
"Configuration-wise, there is a lot of room for improvement."
"Appium could improve by enabling record and run techniques similar to what they have in other licensing tools, such as Micro Focus. We have to all write the code, and then we can proceed."
"Appium can improve when the case fails, there should be a feature where you can generate the report from Appium. Once you're on a test case, automatically the screenshot should be captured which would avoid manual intervention. These features would be beneficial to migrate to Appium."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"The solution should offer better security when it comes to storing data."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"ServiceNow's mobile app should be seamless and it is not right now."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"I do not like the user interface."
"The pricing structure could be more budget-friendly."
"There is room for improvement in price."
Appium is ranked 7th in Mobile Development Platforms with 25 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Appium is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Appium writes "It's easy to launch applications". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Appium is most compared with Tricentis Tosca, Katalon Studio, Perfecto, Xamarin Platform and Apache JMeter, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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