We performed a comparison between Microsoft PowerApps and ServiceNow based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Microsoft PowerApps is the superior solution regarding ease of deployment and pricing. Both solutions had a similar user rating in terms of service and support. Regarding features, Microsoft PowerApps users weren’t happy with the limit on data the solution could handle. ServiceNow users were unhappy with the user interface and the lack of integration capabilities.
"The solution is easy to use and map."
"I have found the technical support to be helpful."
"The initial setup was very easy."
"The flows are good because they can be used in a variety of situations."
"Overall the solution is reliable."
"The model that allows you to establish flow automation is getting a lot of traction from the customer side. It offers a lot of flexibility."
"It is easy to use."
"We like that this solution allows us to fully define our test environments, and link them using different code. This means we can do different tests, but with one basic structure, and then export the data and use it in other platforms."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"It is user-friendly and simple to use."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"We always get good support."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"Microsoft PowerApps is not intended for customizing what's generated in a major way."
"Microsoft could streamline monitoring and management. In addition, it should be easier to put the solution in different environments. For example, you should be able to move from a dev environment to a production environment seamlessly."
"Microsoft should combine both the web and the mobile environment with all of the layers of development into one package."
"In terms of workflow automation, I believe that capabilities for creating the entire business process are required, or, at the very least, the option to model the business process, define complex business events, handle them, and route them to appropriate business stakeholders."
"There is room for improvement in error handling and debugging."
"You can't add too many filters onto anything you build, otherwise, it will be very slow and it will affect your performance."
"There is room for improvement with the amount of code required to implement the expense classification app."
"We would like to see the period for viewing executions within this solution to be extended beyond its current limit of 28 days. We would prefer to be able to offer our customers an infinite amount of history to search."
"The contract module is quite rudimentary and doesn't support contract line items."
"The scalability needs improvement."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"Its stability and pricing need improvement."
"Compared to other products that I have been using, it is not as user-friendly."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The interface requires an upgrade."
"The solution’s pricing is expensive and could be improved."
Microsoft Power Apps is ranked 1st in Rapid Application Development Software with 77 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 211 reviews. Microsoft Power Apps is rated 7.8, while ServiceNow is rated 8.4. The top reviewer of Microsoft Power Apps writes "Low-code, low learning curve, and reduces manpower". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Microsoft Power Apps is most compared with Mendix, Oracle Application Express (APEX), Appian, OutSystems and Microsoft Azure App Service, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, IBM Maximo, Appian and Microsoft Dynamics CRM. See our Microsoft Power Apps vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.