We performed a comparison between AppSheet and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two No-Code Development Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."
"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."
"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."
"The solution is pretty simple to implement."
"The security of the solution is very good."
"Straightforward tool."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"It is robust and very user-friendly."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"You can scale the solution."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."
"The solution needs to improve its SQL database capabilities."
"They only give a single sign-on at a very high cost."
"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."
"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"The solution should offer better security when it comes to storing data."
"I do not like the user interface."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules)."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"Local solutions have lower costs."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
AppSheet is ranked 4th in No-Code Development Platforms with 5 reviews while ServiceNow is ranked 1st in No-Code Development Platforms with 212 reviews. AppSheet is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of AppSheet writes "Free to use, easy to implement, and works well with other Google apps". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". AppSheet is most compared with Salesforce Platform and Knack, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our AppSheet vs. ServiceNow report.
See our list of best No-Code Development Platforms vendors.
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