We performed a comparison between Arcserve UDP and NetApp SnapCenter based on real PeerSpot user reviews.
Find out in this report how the two Backup and Recovery solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Global deduplication is the best feature of this solution."
"The most valuable features are the replication to the cloud and the deduplication."
"The standard backup and restore feature is most used."
"Easy restoration and the solution works quickly."
"It allows us to back up all the servers and centrally manage them."
"The ROI is very good because of the speed of the backup."
"The data protection functionality is the most valuable feature of this solution."
"The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to log onto the client's system to retrieve the information. It is possible to precisely identify the problem's location. The system categorizes and logs every step in a structured manner, selectively displaying only the essential logs. However, to view a comprehensive log, one must access the line machine log and examine the actual client for detailed logging."
"It has greatly improved our DR activity."
"It has very fast backup and can handle a huge amount of data. It also enables really fast recovery."
"The most valuable feature is the RBAC, the Role-Based Access Control. In our managed service, we can have different layers of security."
"It's a centralized, easy-to-use solution empowering RBAC management, monitoring, notifications, extensive logging, and backup schedules for standalone as well as groups of the same types of environments. The cloning capabilities accelerate development."
"Being able to add everything in as resource groups is a valuable feature... Having all the SQL servers put into specific buckets, based on their year of release - 2008, 2012, 2014 - allows us to get almost immediate backups that are easily seen and reported on."
"The reporting feature has been particularly beneficial to upper management... When you do manual backups, you do not get the benefit of seeing successes and failures and how often you have to do restores. With SnapCenter, you get all of that."
"The Exchange plugin is the most valuable because we have a lot of customers that use SnapManager Exchange and have to migrate to SnapCenter."
"The way that it interconnects with VMware is really handy, because you can go right into your vSphere client, where you spend a lot of the day anyway, right-click on one of the VMs where you have backups running for however long, and you can restore either some files or restore the entire thing."
"The time to backup servers that sit in DMZ must be improved."
"I had an issue with Arcserve UDP during the failover and the secondary machine didn't get back online, even though it ran automatically. I faced the issue during a crisis situation. However, I haven't faced such a problem again."
"The technical support of the product is an area of concern where improvements are required."
"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."
"The only problem with the solution is that when I change the drive capacity, it has to do a full backup. It's a problem when I have five servers to backup. When I only want to change the size of the drive, I have to do a full backup that can take one week."
"Based on my experience, whenever we need support, there are difficulties with communication when trying to resolve the issue."
"We could not go into granular details of retrieving backup information."
"We cannot restore each user's mailbox. Each user's mailbox should be independently restorable. Also, this solution is very slow. If you select all of the servers, it runs for a long time... It needs to be faster. Finally, If anything happens to one server we should be able to switch to another server."
"The DBAs are comparing it to SMO but it doesn't have a lot of the functionalities that SMO has."
"What I did witness lately are issues with some Microsoft KBs, the updates. But it happened only once, and not on a major platform, it was on a small one."
"The product lags in terms of availability."
"Reporting of the jobs could be better."
"My major issue is when I upgrade. I have to touch every last client that I have in SnapCenter, and right now I have 60... They said that in another release that will get better, but right now it's not better and I've had to do this three times."
"When you have role-based access, for example, it's a bit of a problem that the person who creates the backup job is the owner of it. We are struggling a bit with this, that everyone has the same view and the same permissions in there."
"There is one area that needs improvement and that's in the alerting. When you set up your SMTP alerts, it only has - and I don't understand why - the ability to send an anonymous SMTP. It doesn't do basic authentication, which frustrated me for a while until I figured out that I'm not missing something. It's just not there."
"The tool could be faster."
Arcserve UDP is ranked 18th in Backup and Recovery with 41 reviews while NetApp SnapCenter is ranked 42nd in Backup and Recovery with 24 reviews. Arcserve UDP is rated 7.6, while NetApp SnapCenter is rated 8.0. The top reviewer of Arcserve UDP writes "Global deduplication, stable, and flexible licensing options". On the other hand, the top reviewer of NetApp SnapCenter writes "A stable solution that is mostly used by banks and financial institutions". Arcserve UDP is most compared with Veeam Backup & Replication, Acronis Cyber Protect, Dell PowerProtect DD (Data Domain), Veritas Backup Exec and Rubrik, whereas NetApp SnapCenter is most compared with Veeam Backup & Replication, Cohesity DataProtect, Commvault Cloud, NetApp Cloud Backup and Veritas NetBackup. See our Arcserve UDP vs. NetApp SnapCenter report.
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