We compared Asana and Jira based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:
Asana's setup process was considered simple and easy, requiring minimal training. In contrast, the setup for Jira had mixed opinions, with some finding it straightforward and others finding it more challenging.
Asana is known for its efficient project and task sharing among team members, while Jira is recognized for its user-friendly interface. Asana offers extensive customization and effective task management, while Jira provides flexibility and customization choices.
Both Asana and Jira have areas that can be enhanced. Asana could improve scalability for larger teams, offer more user training resources, enhance integration with other workflows, provide customization options, and simplify the user interface. On the other hand, Jira needs improvements in compatibility with Microsoft Word, export options, user interface and experience, customization options, reporting and tracking features, integration with other platforms, documentation, workflows, and permissions management.
Asana and Jira have varying setup costs according to users. Asana is considered reasonably priced, while Jira's affordability is a matter of mixed opinions. Asana does not have any undisclosed expenses and adds users in groups of five, whereas Jira's pricing and billing system is transparent.
Asana users have experienced positive outcomes in terms of time investment, productivity, and business growth, resulting in a favorable return on investment. On the other hand, Jira users have not yet determined their ROI, but instead emphasize qualitative advantages and the importance of organizational structure.
The feedback on customer service and support for Asana and Jira is varied. Asana users express dissatisfaction with the absence of a supportive community and slow response times. On the other hand, Jira users highlight the necessity for better technical support and complain about receiving irrelevant responses.
Comparison Results
Asana is highly praised for its user-friendly setup and ease of use. Users appreciate its ability to share projects and tasks among team members, as well as its high level of customization and task management capabilities. The real-time updates are also a valuable feature. However, there is room for improvement in terms of scalability, integration with other workflows, and customization options. On the other hand, Jira's setup complexity varies, but it is valued for its user-friendly interface and customization options. Users appreciate its integration with other Atlassian products. However, there are areas for improvement, such as compatibility with Microsoft Word, better UI/UX, more customization options, and enhanced reporting features. Opinions on pricing vary for both products. Asana users appreciate its basic solutions, while Jira users find it comprehensive. Customer support for both products has mixed reviews.
"The ability to build subtasks and break things down off of our major tasks has been very valuable. It is very stable and extremely scalable. The initial setup is very simple."
"It has helped our departments maintain visibility."
"The most valuable feature of Asana is the tracking of comments and documents in one place."
"Asana's most valuable aspect is its ability to consolidate all tasks and projects onto a single board, allowing for seamless navigation through timelines from start to finish. Additionally, it enables the inclusion of key stakeholders and provides a private communication channel for discreet discussions. The organizational component of Asana is particularly beneficial, including its coding features."
"I love the way it monitors all of the current and past projects, and it sends notifications to keep everything on the track."
"Stable Kanban style tool for collaboration and task management. It runs smoothly and has a straightforward setup."
"It’s a great way to communicate plans and progress across the business and is flexible about how much detail I include and how I present it."
"The initial setup was straightforward."
"We love the bulk edit feature. Jira also integrates well with Bitbucket."
"The most valuable feature of Jira is the reporting feature, which allows us to track our team's tasks."
"The adaptability of the Scrum and Kanban boards for other uses, with careful use of the customization features."
"The ability to change and rewrite tasks is valuable. You can add a lot of columns, change the owners and the change the components."
"It helps me to use virtual Scrum boards across four locations, three time zones, and to plan my work. It fully supports the Scrum approach, and the Agile way of working, and it has Agile thinking behind it.."
"The way we can define and customize the search queries for the tickets in Jira is most valuable."
"The integration between Confluence and Jira, along with Jira's ticketing system, is a valuable feature the product offers its users."
"The task management aspect of Jira is pretty pure. They have a lot of great plugins that really expand your options."
"In Asana, there's no way to add a custom date field."
"For large teams, scalability should be improved."
"It would be beneficial if Asana had a predecessor feature that automatically adjusts all subsequent dates when changes are made to a timeline. For example, if I assign a designer four hours for one task and two days for another, and the completion of a task takes longer than anticipated, it would be convenient if updating one date could prompt the adjustment of all other relevant dates. Essentially, this feature would streamline the process and eliminate the need for manual adjustments."
"It's hard to integrate Asana into other parts of the company workflow, so integration is an area for improvement."
"The inbox feature can be a little overwhelming if you are working with Asana just from its project boards and only checking it periodically."
"The documentation could be enhanced by incorporating more visually informative videos that demonstrate how to accomplish specific tasks. While Asana's community support is valuable for answering questions, finding precise answers often requires sifting through multiple posts. Having concise and explanatory videos would greatly improve the user experience. When searching on platforms like Google, there are many individuals sharing their approaches to using Asana. However, the information provided is often not directly applicable to one's specific needs. Therefore, it would be advantageous to have comprehensive video tutorials that address common user queries. This would provide a more efficient and intuitive way of accessing information, especially when it comes to learning how to navigate and utilize Asana's features effectively."
"We'd like the capability to be able to set up weekly reminders."
"The product must reduce the information on the interface."
"For a non-technical person to use, Jira is not intuitive."
"The initial setup was a bit problematic in terms of getting access to Jira. That goes for a few users, including me."
"Because I am a developer, I would like integration with Git Source Code Management so that for tickets, we can reference the code where the change has happened and where the issue is. This feature might be there, and I probably haven't discovered it."
"It would be very practical if you can more freely reach the information that is already inside the system. Currently, we have to buy add-ons for it. There is a lot of information in the Jira system that you can handle only through add-ons. You cannot reach such information on your own. If you want to use this information, which is already in the system, you have to buy some add-on to use. For example, information about how much time an assignee is spending on a ticket is there in the system, but you cannot access it without an add-on. JQL is a very good way to reach the data inside Jira. If we can reach more objects, even through JQL, it would be great."
"As the solution is highly configurable, it has very poor governance."
"There needs to be a way to export a user story."
"End-to-end management from product backlog to test completion could be improved."
"There needs to be easier integration with third-parties — personally, this is the biggest issue for me."
Asana is ranked 3rd in Project Management Software with 43 reviews while Jira is ranked 5th in Project Management Software with 259 reviews. Asana is rated 8.4, while Jira is rated 8.2. The top reviewer of Asana writes "Stands out with portfolios, easy setup, and real-time information, but needs big improvement when it comes to workflows, automation, and dashboards". On the other hand, the top reviewer of Jira writes "A great centralized tool that has a good agile framework and is useful for day-to-day planning, task management, and work log efficacy". Asana is most compared with Microsoft Project, Wrike, Microsoft Azure DevOps, monday.com and Trello, whereas Jira is most compared with Microsoft Azure DevOps, IBM Rational DOORS, OpenText ALM Octane, Rally Software and Polarion ALM. See our Asana vs. Jira report.
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