We performed a comparison between BMC Track-It! and IFS Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is pretty easy."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"We can manually capture the assets available within the location."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The solution overall is very versatile and flexible, especially compared to other products."
"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."
"IFS Applications is an all-in-one solution for finance, accounting, and production."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"The product is quite flexible."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The solution is cumbersome to use."
"The area where we would like to see improvement is in the asset management module."
"Their self-service is not user friendly."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"The solution needs to improve its documentation and user-friendliness."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Track-It! is rated 7.4, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Track-It! is most compared with ServiceNow and BMC Remedy , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo. See our BMC Track-It! vs. IFS Cloud Platform report.
See our list of best IT Asset Management vendors and best License Management vendors.
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