We performed a comparison between BMC Track-It! and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."Track-It! has many features that help make us more efficient and cost effective as a department."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"The workflow makes things extremely efficient and it improves effectiveness."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"ServiceNow was the first true enterprise to service management platform."
"The most recent addition of SAM Premium is a game changer for many organizations."
"It is robust and very user-friendly."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"The area where we would like to see improvement is in the asset management module."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The solution is cumbersome to use."
"The interface can be a bit more intuitive."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"The contract module is quite rudimentary and doesn't support contract line items."
"Creating service catalog forms could be made easier."
"It's a little expensive compared to other tools."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. BMC Track-It! is rated 7.4, while ServiceNow is rated 8.4. The top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BMC Track-It! is most compared with BMC Remedy , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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