We performed a comparison between BeyondTrust Remote Support and F5 BIG-IP Access Policy Manager (APM) based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is a very secure product."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"I personally like the ability to share files with other machines."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The portal access was very good."
"The most valuable feature is the virtual IP creation. It's our most frequently used feature."
"We have seen a return on investment from F5 BIG-IP Access Policy Manager. It provided access at a time when we didn't have it."
"The performance of the solution is valuable."
"In my opinion, the GUI is perfect with the configuration options provided. F5 BIG-IP has given customization options and policy configuration tools in the GUI. It's good and good enough to work."
"Stickiness is the most valuable feature of the product."
"The load balancing features are valuable."
"The solution is stable and reliable."
"The possibility to integrate a chatbot would take this product to the next level."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Lacks remote support and privileged remote access in the one product."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The operational deployment is not great."
"Integrating identity providers and single sign-on solutions can simplify user authentication and access control."
"Cloud services are something that F5 Access Policy Manager could do better"
"The solution is quite costly."
"F5 BIG-IP APM disconnects when you leave it for long enough, but that is natural for IT solutions to do. That's a little bit frustrating."
"The initial setup was complex."
"In my opinion, the GUI side needs some improvement based on my usage. Sometimes, it doesn't work as efficiently as the CLI side."
"I'd suggest improved documentation integration directly within the GUI. Right now, finding comprehensive documentation often requires going to external websites like the community portal."
More F5 BIG-IP Access Policy Manager (APM) Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while F5 BIG-IP Access Policy Manager (APM) is ranked 12th in Remote Access with 13 reviews. BeyondTrust Remote Support is rated 9.0, while F5 BIG-IP Access Policy Manager (APM) is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of F5 BIG-IP Access Policy Manager (APM) writes " Facilitates packet inspection, modification, and offloading and offers visibility and troubleshooting capabilities, allowing for pre-production server testing". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, LogMeIn Pro and LogMeIn Rescue, whereas F5 BIG-IP Access Policy Manager (APM) is most compared with Citrix Gateway, CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), Microsoft Remote Desktop Services and Fortinet FortiNAC. See our BeyondTrust Remote Support vs. F5 BIG-IP Access Policy Manager (APM) report.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.