We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"It has allowed us to quickly address the needs and issues of our end users."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"Solution has a good UI."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"We have scaled the solution and find this easy to do."
"You can scale the product."
"The solution is really fast."
"The solution is scalable."
"The initial setup is not that difficult. I have gone through the RDS initialization steps, which only seem easy."
"The most valuable features are it is fast and cost-effective."
"Microsoft Remote Desktop Services is stable and reliable."
"The performance meets our requirements and the stability is good."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Lacks remote support and privileged remote access in the one product."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The user interface needs improvement."
"The pricing could be better."
"The reliability of the solution could improve."
"Users have to re-enter their ID and password every time they log on, which is tedious and repetitive."
"The performance of Remote Desktop Services could be better."
"Its look and feel could be updated. In Azure Remote Desktop Services (RDS), which is a VDI solution, we would like to see linked clones. It is a Hyper-V solution, and it doesn't support linked clones and uses a lot of storage. That's why we don't use it. VMware has a similar solution that supports linked clones for the master image."
"I would say it's expensive as there similar products available for free."
"The initial setup of Microsoft Remote Desktop Services is not the easiest. You need to have a certain understanding of how Microsoft is provisioning the solution to be able to set it up and use it."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 75 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and LogMeIn Rescue, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and Devolutions Remote Desktop Manager. See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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