We performed a comparison between BeyondTrust Privileged Remote Access and BeyondTrust Remote Support based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."PRA stands on its own as a full solution. This is important because it reduces the need to maintain a lot of different services. Also, the integration between those services are sometimes not easy to maintain. So, having a solution like BeyondTrust Privileged Remote Access reducing our workload gives us enough time to work on our other issues. The system just runs and does what it is supposed to do."
"The product has improved remote support capabilities since it works fine."
"We can truly elevate our admin rights while we're in there to fully take control of a system and manage it as if it was sitting right here on our desk. Most of the organization has gone to remote work or work from home. With that being the case, this solution allows us to be able to still work with our end-users, even though they're not always sitting on our network."
"It's a stable product. Based on the demos and interaction with it, it was stable."
"When it comes to the Privileged Remote Access (PRA) solution, instead of depending on a VPN client, from Cisco or any other vendor, we can directly use this product from the internet. It is very easy to do the implementation, and it is easy for every user to access the server from outside of their organization. They can open the URL and put their name and password, and it'll do the multi-factor authentication. They can easily access the server. Prior to this solution, the users had to log into the VPN, which is not required with BeyondTrust. Now, they can use their computer over the internet."
"I like the enterprise credential manager. It's a connector that sits in PRA and tests the credentials for the end user with a process that will clean the password. This is one of PRA's primary features and simplifies user onboarding. There aren't many restrictions or complications. We can add the user while only opening one port, which is more than enough to access the PRA server. Every organization requires only four critical servers out of a hundred and some 50 production servers."
"One of the features that I really like about it is the ability to set a start date, time, and end date for the access. For example, you can set the access for a person from tomorrow, Monday, or Tuesday and ending on a specific period of the day or a specific date. That's really quite helpful."
"We like the integration with Active Directory. It allows us to discover the endpoints and user accounts that need protection. It's a good way of securing our privileged access."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"The solution is stable."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Solution has a good UI."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"In terms of the ability to automate the creation of new accounts within it, it's still a bit laborious."
"They could probably integrate a wizard or something like that to add a new use case. It could be something that makes it easier to add a new use case."
"Its access process for third-party vendors needs to be simplified."
"The issue I found with the product revolves around the fact that RDP and SSH sessions take too much time, making it an area of concern where improvements are required."
"When doing protocol panel jumps, the tool does not restrict what is recorded on the user's computer."
"The price is pretty expensive."
"The solution is very flexible, which is a plus, but I would say the implementation requires someone with knowledge and experience, as it can be easy to get lost in all the details. The implementation process could be streamlined and simplified. Though the complexity of the solution provides greater flexibility, it requires a lot of time to understand it fully."
"There is no connectivity to the appliance side. There is no API, and it is just difficult for me to capture what version the device is on without going in and doing screenshots. It is a little too secure in that regard, where they don't even trust their product owner. Since a lot of hacks come from the inside, they are probably doing what they need to do out of necessity. It is just that I have to work pretty hard to produce compliance data on the box."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Technical support for this region can be improved."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
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BeyondTrust Privileged Remote Access is ranked 6th in Remote Access with 21 reviews while BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews. BeyondTrust Privileged Remote Access is rated 8.6, while BeyondTrust Remote Support is rated 9.0. The top reviewer of BeyondTrust Privileged Remote Access writes "Our support team can do so much more without having to actively engage our customers, which saves us time and money". On the other hand, the top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". BeyondTrust Privileged Remote Access is most compared with CyberArk Privileged Access Manager, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), BeyondTrust Password Safe, WALLIX Bastion and Apache Guacamole, whereas BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and LogMeIn Rescue. See our BeyondTrust Privileged Remote Access vs. BeyondTrust Remote Support report.
See our list of best Remote Access vendors and best Privileged Access Management (PAM) vendors.
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