We performed a comparison between BigFix and Kaseya VSA based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We are able to use BigFix through API connections to automate and reduce resources and time. The product's been great for us. It's increased the security posture ten-fold and it's increased our visibility across our endpoints enormously."
"The solution is unbelievably scalable."
"BigFix helped us to identify the compliance of devices and has also improved the way that we manage our software inventory for reporting to vendors."
"BigFix can manage lost devices, so you can wipe them remotely to ensure the IP doesn't get out in public. Unified endpoint security is a new perspective. I know that HCL is also collaborating with IBM, but I'm not sure if there is any cooperation between them and MaaS360 or other endpoint components."
"The architecture for patching and the 100% correct reporting makes BigFix stand apart from other solutions."
"My company provides support services to a lot of customers and companies. We have reduced a huge amount of man-effort. Along with the man-effort, we have reduced the timeline to fix the compliance and security gaps. We have an unbroken record. The documentation clearly says that we have done the patching of newly released patches, including Microsoft and third-party patches, in up to 80% of the computers, within 72 hours of the release of the production. That was a very massive benefit that we have seen. When I talk about the 80% endpoints, it is 100 or 200. I am talking about 25,000 endpoints."
"It is user-friendly."
"The most valuable feature is patch management, a must have, even for Linux and iOS."
"The solution was scalable."
"The remote support is the most valuable aspect of the solution."
"Provides efficient automation."
"This solution is our RMM tool and we love the deployment features."
"The most valuable part of this solution is the security features that it offers."
"The training that we received was quite good."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"I remember doing restarts a few times. So, making sure that it is rock solid from an executable perspective is important."
"The reporting and dashboard parts have room for improvement."
"I would like the dashboard to be improved to show the problematic machines and good machines."
"IBM has not focused on the Web Reports capabilities."
"It could use better integration with Hypervisor products like VMware."
"We would like to see a different license plan, e.g. to include features from lifecycle with Patch Management, as an example."
"I would like to see the integration of user security between the different products to be improved. There's separate security for compliance, separate security for web reports, and the console, and you have to manage those things separately."
"I would like to see for it to be a little easier for new users to be able to learn and create relevant statements. In my opinion, that's the hardest part for bringing on new people that haven't had BigFix experience. Being able to have easier ways to build relevance in ActionScript would be the biggest improvement I'd like to see."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The user interface is somewhat outdated."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The product's user interface is an area with certain shortcomings where improvements are required."
"The deployment process could be better."
"There is room for improvement in the remote control strengths."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
BigFix is ranked 2nd in Patch Management with 91 reviews while Kaseya VSA is ranked 4th in Patch Management with 29 reviews. BigFix is rated 8.6, while Kaseya VSA is rated 7.6. The top reviewer of BigFix writes "Very stable and easy to deploy with excellent patch compliance". On the other hand, the top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". BigFix is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform and Tanium, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and LogMeIn Central. See our BigFix vs. Kaseya VSA report.
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