We performed a comparison between BMC Remedy and Lansweeper based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is extremely user-friendly."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It includes features for automation, such as smart reporting capabilities."
"The service management features are beneficial – very good."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."
"Provides good reports from every asset."
"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."
"We've found the most value right now in the inventory of the equipment."
"The solution provides inventory information that is very important to our company."
"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."
"Lansweeper is very easy to use, and its technical support is very good."
"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"Could be more user friendly for admins to manage."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The tool is very old."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"The UI is quite outdated."
"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."
"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."
"The feature to deploy software in endpoints needs to be improved."
"The support is an area that could improve. The support staff could be more knowledgeable."
"The help desk is not exactly its strong suit."
"It would be great if Lansweeper could combine security functions like vulnerability management."
"Lacks an end-to-end asset management tool."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Lansweeper is ranked 9th in IT Asset Management with 7 reviews. BMC Remedy is rated 8.0, while Lansweeper is rated 8.6. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Lansweeper writes "A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas Lansweeper is most compared with ServiceNow, ManageEngine IT Asset Management, Qualys VMDR, Spiceworks and ServiceNow Discovery. See our BMC Remedy vs. Lansweeper report.
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