We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It's a scalable product."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The service management features are beneficial – very good."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The solution offers some very good features."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The incident management console is available out of the box."
"It is a scalable product."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"BMC Remedy's change management module needs enhancement."
"The UI is quite outdated."
"The desktop technicians face some challenges with the solution."
"There is room for improvement in terms of support."
"Could be more user friendly for admins to manage."
"The product’s stability needs improvement."
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BMC Remedy is ranked 5th in IT Asset Management with 20 reviews while Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review. BMC Remedy is rated 8.2, while Micro Focus ZENworks Asset Management is rated 7.0. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and VMware Service Manager, whereas Micro Focus ZENworks Asset Management is most compared with ServiceNow.
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