We performed a comparison between BMC Remedy and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It has some good features for tracking. They also have a cloud and a mobile access feature."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable feature of BMC Remedy is to take administrative access of a user."
"The solution offers some very good features."
"It has a good peer sharing module."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The UI is quite outdated."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"Continuous improvement is recommended."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The desktop technicians face some challenges with the solution."
"The initial setup of BMC Remedy Asset Management was complex."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
More Symantec Asset Management Suite Pricing and Cost Advice →
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 20 reviews while Symantec Asset Management Suite is ranked 26th in IT Asset Management. BMC Remedy is rated 8.2, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and VMware Service Manager, whereas Symantec Asset Management Suite is most compared with .
See our list of best IT Asset Management vendors and best License Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.