We performed a comparison between Celonis and Software AG ARIS Process Mining based on real PeerSpot user reviews.
Find out in this report how the two Process Mining solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Cause analyzer is a very good feature."
"Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero."
"The process chart is valuable in identifying the bottlenecks."
"It performs well for connecting multiple processes."
"My two favorite features are execution management and process intelligence, which provide 360-degree data."
"The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool."
"In my opinion, it's quite an advanced tool."
"The process mapping is most valuable to us."
"One feature I found really cool was the Conformance Engine."
"It is a stable solution...I rate the technical support a ten out of ten...On a scale of one to ten, where one is difficult, and ten is easy, I rate the setup a nine."
"The interface is simplified and easy to use."
"It is very easy to work on the way the ETL happens in ARIS Process Mining."
"I have found Software AG ARIS Process Mining scalable."
"The support costs are very high."
"The task mining feature of Celonis needs improvement because it's more challenging than it looks."
"I have noticed Celonis and Azure, as Infrastructure-as-a-service do not communicate well with each other. Since Celonis has recently acquired PAF they would try to synergize their operations with Microsoft tools. In the next couple of years, they should be more connected to the Microsoft ecosystems. In the long term, they should integrate more with SAP which is a partner of Microsoft. This would result in cost efficiencies."
"The price is high for us."
"One area for improvement is that, while Celonis has existing APIs for some domains like accounts, it lacks ready-made ones for others, like financial services. This means we need to customize our data channels so the data can be used by Celonis."
"The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics."
"For example, we would like to see improvement of the simulation capabilities to include a BPMN-compliant modeler. That is, we would like to be able to connect the simulation to the BPMN modeler. I think it's one of the features that is missing in Celonis."
"The tool must have better process graphs."
"I guess we have many unnecessary steps within our processes. There is room for automation and room for enhancement within our application portfolio management...In short, I would like to eliminate unnecessary steps in some processes in this solution."
"There should be a single site for modeling and mining."
"Customizing KPIs and building dashboards were not as intuitive as other similar tools."
"The installation is straightforward, we didn't have any technical issues with installing. However, we needed support to complete the implementation."
"When the process models are transferred back to the design environment for further optimization and simulations, we need to see some improvements in the way the models get created in the design."
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Celonis is ranked 1st in Process Mining with 44 reviews while Software AG ARIS Process Mining is ranked 7th in Process Mining with 6 reviews. Celonis is rated 8.4, while Software AG ARIS Process Mining is rated 8.8. The top reviewer of Celonis writes "Great process mining, process discovery, and opportunity identification". On the other hand, the top reviewer of Software AG ARIS Process Mining writes "An easy-to-use interface with quite good learning center and documentation". Celonis is most compared with SAP Signavio Process Manager, UiPath Process Mining, SAP Signavio Process Intelligence, Scout Platform and Minit, whereas Software AG ARIS Process Mining is most compared with SAP Signavio Process Intelligence, UiPath Process Mining and Anaplan. See our Celonis vs. Software AG ARIS Process Mining report.
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