We performed a comparison between Cherwell Service Management and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."All our activities are carried out in the one place."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"The most valuable features are problem management and change management."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The dashboard is very useful to get a quick overview of current tasks."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The most valuable feature is the ability to correct maintenance."
"Reliable, very configurable, and it's all integrated in the same database."
"Work order management and scalability enables the businesses' needs to be met."
"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."
"We were able to scale perfectly."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The stability, specifically in the on-premises deployment model, could be improved."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"Access is only available if we're on VPN."
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Maximo is a big system, so the initial setup is complex."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"The interface is not very easy or user-friendly and is in need of improvement."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
Cherwell Service Management is ranked 13th in IT Service Management (ITSM) with 6 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Cherwell Service Management is rated 7.2, while IBM Maximo is rated 8.0. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform.
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