We performed a comparison between CloudBolt and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."The solution's biggest advantage is flexibility"
"Role-based access control and application blueprinting."
"The initial deployment was super easy."
"I find the self-service features valuable."
"Hybrid cloud platform for VM and app deployment and management, with very good stability. It's customizable, easy to set up, and can be deployed within half an hour."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"The analytics - we like to keep track of how much work everyone is doing."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"We used ServiceNow for change management, release management, and event management."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"Could increase the number of integrations and add more out-of-the-box work flows."
"The solution is not easy to use. It's not intuitive enough to click anywhere in the solution and make it work."
"The area of integrating on-prem and cloud needs improvement."
"The scheduling feature of CloudBolt needs improvement because sometimes, it doesn't work."
"The management of SaaS must be improved."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"The interface requires an upgrade."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"The visuals are the one area where there is opportunity for improvement."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"The solution's user experience could be improved concerning its UI and portals."
CloudBolt is ranked 21st in Cloud Management with 8 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. CloudBolt is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CloudBolt writes "Should be made considerably easier to use, though it offers much flexibility". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". CloudBolt is most compared with Morpheus, VMware Aria Operations, IBM Turbonomic, VMware Aria Automation and BMC Cloud Lifecycle Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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