We performed a comparison between ConnectWise ScreenConnect and TeamViewer Tensor based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The initial setup is fairly straightforward."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The ConnectWise ScreenConnect tool is very good for remote access."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"Better than TeamViewer and useful for fixing problems remotely."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"They could provide a toolbox for the plan I'm on."
"I really didn't care for the onboarding process and it is something that should be improved."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
"The solution could include more AI (Artificial Intelligence)."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while TeamViewer Tensor is ranked 8th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while TeamViewer Tensor is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas TeamViewer Tensor is most compared with TeamViewer, TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access and LogMeIn Rescue. See our ConnectWise ScreenConnect vs. TeamViewer Tensor report.
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