We performed a comparison between Cortex XDR by Palo Alto Networks and Trend Micro XDR based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Cortex XDR presents an intuitive interface, advanced identification of risks, expandability, and compatibility with various other solutions. Meanwhile, Cortex XDR could use enhancements in hard disk encryption, security integration, and customer education. Trend Micro XDR is commended for its holistic approach to preventing, real-time visualization, and ability to prioritize network-based detection and response. Trend Micro XDR should improve integration, overhaul its web interface, and strengthen its business relationships.
Service and Support: Some customers were impressed with Palo Alto's support, while others reported mixed experiences. Some customers have found Trend Micro’s customer service to be helpful and responsive, while others have encountered challenges with technical support in complex situations.
Ease of Deployment: Some users thought Cortex XDR’s deployment was fast and straightforward, while others consider it to be a complex and time-consuming task that requires thorough planning. The initial setup of Trend Micro XDR is straightforward and fast, but it may require the involvement of several technical professionals.
Pricing: Some reviewers said Cortex XDR is expensive, but others said it was reasonable for the robust feature set Cortex offers. Some reviews noted that Trend Micro XDR might be too costly for small organizations, but others found the price reasonable.
ROI: Cortex XDR creates value by ensuring system and data security rather than a financial return on investment. Trend Micro XDR delivers value through automation. Its efficient alerts ensure timely threat detection and prevention.
Comparison Results: Our users prefer Cortex XDR over Trend Micro XDR. Cortex XDR offers a robust and user-friendly platform with advanced features like threat identification and detection and seamless integration with other solutions. Users appreciate the simplicity and efficiency of its installation process. Trend Micro XDR falls short in terms of integration capabilities and receives mixed reviews regarding technical support.
"Scanning, vulnerability reporting, and the dashboard are the most valuable features."
"I like that it's fully integrated with Windows, Microsoft 365 Exchange Online, and Outlook. It is better than other antivirus solutions because it's fully integrated with all Microsoft products. It's easy to integrate them and onboard all Windows devices from SCCM."
"Among the most valuable features are the alert timeline, the alert story, which is pretty detailed. It gives us complete insight into what exactly happened on the endpoint. It doesn't just say, "Malware detected." It tells us what caused that malware to be detected and how it was detected. It gives us a complete timeline from beginning to end."
"The product integrates security into one tool instead of having third-party security tools."
"The most valuable features of Microsoft 365 Defender are the combination of all the capabilities and centralized management."
"The portal is quite user-friendly. There is integration with Office, Intune, and other products from the same portal. From there, we can see which policies are installed on a particular machine. We also can manage devices, groups, and tagging."
"The attack simulation is excellent; initially, this feature wasn't very robust, but Microsoft improved what we could achieve with it. We can now customize our practice phishing emails and include our company logo, for example. Attack simulation also helps integrate with third-party solutions where applicable and provides an overview of our security architecture through testing. The summary includes areas for improvement in our protection and what steps we need to take to get there."
"Microsoft Defender's most critical component is its CASB solution. It has many built-in policies that can improve your organization's cloud security posture. It's effective regardless of where your users are, which is critical because most users are working from home. It's cloud-based, so nothing is on-premise."
"I've found the solution to be highly scalable for enterprises."
"When the pandemic started, Palo Alto came up with many solutions, which helped with the quick shift from on-premises to the cloud."
"The one feature of Palo Alto Networks Traps that our organization finds most valuable is the App ID service."
"They did what they said. This solution could apply to any scenario."
"Stability is one of the features we like the most."
"Provides behavior-based detection which offers many benefits over signature-based detection."
"The tool's use cases are relevant to security."
"Cortex XDR's most valuable feature is its intelligence-based dashboards."
"The solution is stable."
"We had previously deployed on-premises, and all we had to do was access the designated console and click a button to migrate all on-premises agents to cloud agents."
"Its detection rate is valuable. It is really an easy product to install and manage. It is quite effective at what it does, and if needed, it can also be co-managed, which means 24 hours and seven days a week monitoring through a SOC."
"Trend Micro XDR is a comprehensive solution that is not overly complex to use or manage."
"One of the features I like in Trend Micro XDR is that you can drill down on the root-cause analysis for anything you find on the solution. I also like that it works for detection purposes. Behavior analytics is also what I like most about Trend Micro XDR. I love that it has features such as behavior detection, program detection, and memory scanning. By default, the solution protects against spyware, apart from the normal virus scan. Smart Scan and DLP are also available in Trend Micro XDR which I like as well."
"The centralized visibility is good."
"I like XDR's workbench feature and observed attack technique. It generates an alert once certain conditions are met. For example, let's say there's a threat called malicious.exe being deployed on your system. It will generate an alert with information like the file path, location, hash, etc. You also see a relational matrix showing how that file was executed and which processes were installed."
"XDR provided a much more deep view into what is actually happening."
"There could be a way to proactively monitor unusual activity ."
"Defender also lacks automated detection and response. You need to resolve issues manually. You can manage multiple Microsoft security products from a single portal, and all your security recommendations are in one place. It's easy to understand and manage. However, I wouldn't say Defender is a single pane of glass. You still need to switch between all of the available Microsoft tools. You can see all the alerts in one panel, but you can't automate remediation."
"The tool gives inconsistent answers and crashes a lot."
"365 Defender has multiple subsets, including Defender for Cloud Apps. When integrating Defender for Cloud Apps with apps on third-party cloud platforms like AWS or GCP, there are limitations on our ability to control user activities. If Microsoft added more control over third-party products, that would be a game-changer and help us quite a lot."
"The cost can be high if you want to build custom license packages. Another area for improvement is the policies. In Azure, we need to implement policies in JSON format, but in 365 Defender 365, it would be helpful to use a different format so we can customize the platform."
"The support could be more knowledgable to improve their offering."
"Improving scalability, especially for very large tenants, could be beneficial for Microsoft Defender XDR."
"The web filtering solution needs to be improved because currently, it is very simple."
"We would also like to have advanced tech protection and email scanning."
"It'll help if customization was easier."
"The playbooks could be improved to include more functionalities or actions."
"The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced."
"The server sometimes stops continuously to check things so it would be helpful to receive access updates or technical reasons."
"There's an overall lack of features."
"The solution needs better reports. I think they should let the customer go in and customize the reports."
"Cortex XDR by Palo Alto Networks can improve mobile integration to allow access to the console."
"Also, XDR should improve its coverage of the latest IOCs. Their suspicious object management works, but the coverage should be improved. It will take one or two months to get those things covered. XDR will detect on a behavioral basis, but these databases will not get updated daily like some other solutions. If you're dealing with new ransomware or malware, it may take around a month before it's covered by Trend Micro."
"They are planning on adding the Security Playbooks as a complete feature. In the preview mode, it is available; however, it is not released."
"We've received some mild complaints that the documentation is sometimes not up to date."
"I would like to have more integration with mobile device management."
"The centralized dashboard has room for improvement."
"I'd like to see alert time reduction so that they show up on the dashboard faster."
"The agent system is very slow, it needs to improve its performance."
"The product needs to have a lot more maturity, and they need to improve the overall technical support framework for getting the value out of XDR."
More Cortex XDR by Palo Alto Networks Pricing and Cost Advice →
Cortex XDR by Palo Alto Networks is ranked 4th in Extended Detection and Response (XDR) with 80 reviews while Trend Vision One is ranked 6th in Extended Detection and Response (XDR) with 43 reviews. Cortex XDR by Palo Alto Networks is rated 8.4, while Trend Vision One is rated 8.6. The top reviewer of Cortex XDR by Palo Alto Networks writes "Perfect correlation and XDR capabilities for network traffic plus endpoint security". On the other hand, the top reviewer of Trend Vision One writes "The integration of toolsets is key, enabling automation, and vendor has been tremendous partner for us". Cortex XDR by Palo Alto Networks is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace, Symantec Endpoint Security and Trend Micro Apex One, whereas Trend Vision One is most compared with CrowdStrike Falcon, Trend Micro Apex One, SentinelOne Singularity Complete, Microsoft Defender for Endpoint and Fortinet FortiEDR. See our Cortex XDR by Palo Alto Networks vs. Trend Vision One report.
See our list of best Extended Detection and Response (XDR) vendors and best Endpoint Detection and Response (EDR) vendors.
We monitor all Extended Detection and Response (XDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
