We performed a comparison between CrowdStrike Falcon and Symantec Endpoint Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: CrowdStrike Falcon stands out for its machine-learning capabilities, optimal resource utilization, and precise threat detection. Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. CrowdStrike Falcon could benefit from adding a sandbox feature and more detailed firewall management options. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities.
Service and Support: CrowdStrike Falcon's customer service is considered prompt and helpful. Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support.
Ease of Deployment: CrowdStrike Falcon's setup is considered to be simple and efficient, with deployment times ranging from a few days to a month. While there may be some challenges during installation, they are generally manageable. Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment.
Pricing: Some users find CrowdStrike Falcon costly and think the price should be lowered to make it more competitive. The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable.
ROI: CrowdStrike Falcon offers cost savings by decreasing the required number of engineers and eliminating the need for onsite servers. Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment.
"It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
"This is stable and scalable."
"The solution was relatively easy to deploy."
"The setup is pretty simple."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"The price is low and quite competitive with others."
"The most valuable feature is the analysis, because of the beta structure."
"It is stable and scalable."
"Regarding features, I appreciate its integration capabilities with identity providers...Stability-wise, I rate the solution a ten out of ten."
"I like the overall reports of this solution. They are crisp, and to the point."
"The OverWatch is the most valuable feature to me. It's a 24x7 monitoring service, and when they see anything suspicious in my environment, they will investigate."
"We have seen a reduction to the performance hit to our operating systems."
"The initial setup was straightforward."
"The most valuable features of CrowdStrike Falcon are the AI in detecting and real-time detections."
"The initial setup is a very fast process."
"I value the overall behavior analysis of CrowdStrike. The engine of this product is what drew us to this solution."
"This solution has helped us because it is really useful for blocking all kinds of viruses."
"The most valuable features of Symantec Endpoint Security are endpoint protection, antivirus, firewall, and policy creation."
"The solution's application control feature is very, very powerful."
"There are no issues with scalability."
"Easy to use solution."
"I find it is the most reliable solution on the market."
"Device control is most valuable. Symantec is providing all such features in the basic plan, whereas when we last checked, such a feature was not available in the basic plan of Malwarebytes."
"With Symantec, I always know this tool will be reliable and with the latest protection."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"It takes about two business days for initial support, which is too slow in urgent situations."
"ZTNA can improve latency."
"The solution is not stable."
"The solution should address emerging threats like SQL injection."
"The SIEM could be improved."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"The EDR console should have more extensive reporting. You shouldn't need to purchase FortiAnalyzer. It should be included in the EDR part. The security adviser cloud platform could be improved with more options for exclusive or intensive rules for devices."
"I would like to see the machine learning feature enhanced."
"They offered a white glove service that was extremely costly. When we got into it, we saw it was relatively easy. If I was being nitpicky, I'd say that I don't like being sold something that's unnecessary. That's the only downside I've seen to the solution."
"The console is a little cluttered and at times, finding what you're looking for is not intuitive."
"The detection time has room for improvement."
"I would like CrowdStrike to provide some correlation in the threat analysis, so we can visualize things better."
"I think there's an opportunity to enhance the AI or at least the traps to say, if something changes from this baseline, let us know and flag it."
"The performance could be better."
"As the company has grown, the technical support has felt less personal."
"This latest version has proven unreliable for management and installation."
"If there is a suspicious file, it is put into a sandbox where Symantec does an analysis. After the analysis, Symantec marks the file as a risk, but it doesn't blacklist or block the file. If a file is already known to be harmful, I would like them to automatically block or blacklist it to reduce the damage."
"This solution is resource-heavy."
"The detection and response can always be improved."
"I would like to see fileless attack protection."
"We had an issue with the Broadcom migration. We had some problems with product support, and the deployment is tricky because it's an on-premises technology. Deploying any on-premises security solution is hard because you have to distribute the software."
"Managements' number one item on the "Wish List" would have to do with the real-time scan of external media inserted into any client."
"Every time an OS comes out, I have to upgrade the Symantec product. They don't know how to patch it. If they would produce a patch instead of uninstalling or installing over the current version and rebooting I'd be a lot happier with the product."
CrowdStrike Falcon is ranked 3rd in Endpoint Protection Platform (EPP) with 105 reviews while Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 139 reviews. CrowdStrike Falcon is rated 8.8, while Symantec Endpoint Security is rated 7.6. The top reviewer of CrowdStrike Falcon writes "Easy to set up with good behavior-based analysis but needs a single-click recovery option". On the other hand, the top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". CrowdStrike Falcon is most compared with Microsoft Defender XDR, Darktrace, Microsoft Defender for Endpoint, Trend Micro Deep Security and Kaspersky Endpoint Security for Business, whereas Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks, Trend Micro Deep Security and Kaspersky Endpoint Security for Business. See our CrowdStrike Falcon vs. Symantec Endpoint Security report.
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