We performed a comparison between Symantec Endpoint Security and Trend Micro Deep Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Trend Micro Deep Security is the winner in this comparison. Many Symantec Endpoint Security users report being unhappy with the product’s support and AI capabilities. In contrast, Trend Micro Deep Security receives high marks for its automated features and for its support.
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"NGAV and EDR features are outstanding."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"The product detects and blocks threats and is more proactive than firewalls."
"he solution is an anti-malware product that integrates well with other vendor products such as firewalls, SIEM, etc. It captures threat intelligence and gives you better visibility. The product also has sandboxing features."
"This is stable and scalable."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"We never expect downtime. There is also great ease of use for my admins."
"The most valuable feature for our organization is the antivirus, as our staff is the target of zero-day malware and viruses."
"There is no other endpoint solution that will help you in preventing lateral-movement attacks on Active Directory. And Active Directory is one of the more critical assets within an organization."
"Some important features that are included are the built-in firewall and device control."
"I like the intrusion prevention and Sonar features."
"The most valuable feature is the virus and malware detection capability."
"The performance of Symantec End-User Endpoint Security is very good. It does not slow down the computer like other solutions."
"Symantec has cloud-based endpoint protection, so whether a user is off the network or on the network, the endpoint will be protected by the cloud."
"The most valuable feature of the product is vulnerability detection."
"We use the solution to detect malicious threats, secure the endpoints, and disable the UFT."
"The customer service/technical support for this solution is very fast."
"Trend Micro gave our security teams a certain degree of comfort by just having it in the background, as they have familiarity with the product."
"It provides a comprehensive feature set and a strong security baseline for us with integrations into other security tools."
"Virtual patching is a wonderful feature where we do a recommendation scan and an internal assessment on the server, and it updates the IPS signatures to block any attack. I have seen instances where it has prevented attacks on the end-of-support servers such as 2018 R2, and many years ago, even 2007 servers that were end-of-support. It certainly helped there."
"Signatures are frequently updated."
"The integration and configuration of this product in our AWS environment was good. We haven't had any problems at all."
"Making the portal mobile friendly would be helpful when I am out of office."
"The security should be strong for the cloud. Some applications are on-prem and some are on the cloud. Fortinet should also have strong security for the cloud. There should be more security for the cloud."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"Detections could be improved."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"We find the solution to be a bit expensive."
"Cannot be used on mobile devices with a secure connection."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"The Sandboxing and ATP functionality does not integrate very well, improving this would be helpful."
"This solution needs better compatibility with services and applications."
"The enterprise edition does not report attacks on external devices."
"I know they were just bought out by Broadcom and there have been some difficulties with Broadcom as far as getting license renewals, etc. Mostly, due to the fact that it's confusing, even for the vendor, people are turned off by it. The vendors are telling us that it can take weeks for them to get a renewal quote, nevermind the actual renewal."
"About four years back, Symantec's signature was very heavy and their signature patch was around 200MB or 300MB files."
"Sometimes tech support is a bit slow to find a solution."
"It would be perfect if it is capable of detecting or checking ransomware."
"The solution could improve by having a better graphical interface."
"The working interface and the reports for non-technical people could use improvement. They are a bit scary."
"What this product lacks at this stage is the ability to have automated workbooks to do the response. At this stage, the response is more manual, and it is not automated. If there is a response functionality in Deep Security, similar to what we have in EDR these days, to automatically respond to some of the threats, it would be cool. So, we'd like to have an automated response. There should be a response functionality."
"I would like to see an EDR function for the servers, as that would be useful for us."
"Pricing is on the expensive side and could be more affordable. The technical support for Trend Micro Deep Security also needs improvement."
"The support for email protection can be improved."
"We want to see improved authentication."
"The implementation can be inflexible and not easy, as it requires knowledge of things like virtualization and administration on Windows."
"We'd like to see extended capacity in the on-premises versions."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 139 reviews while Trend Micro Deep Security is ranked 1st in Virtualization Security with 80 reviews. Symantec Endpoint Security is rated 7.6, while Trend Micro Deep Security is rated 8.6. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trend Micro Deep Security writes "Offers excellent endpoint protection and great stability ". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business, whereas Trend Micro Deep Security is most compared with Trend Micro Apex One, CrowdStrike Falcon, Microsoft Defender for Endpoint, VMware Carbon Black Endpoint and Trellix Endpoint Security.
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