We performed a comparison between Datadog and ITRS Geneos based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Datadog is recognized for its intuitive interface, wide range of integrations, and helpful problem-solving capabilities. In contrast, ITRS Geneos receives acclaim for its adaptability, ability to be personalized, and ability to monitor data in real-time, making it a versatile and robust monitoring solution. Datadog has areas for improvement in various aspects including user-friendliness, integration, user interface intuitiveness, learning curve, security features, management of organizational structure, customization flexibility, AI and ML concepts, and agent deployment. ITRS Geneos could benefit from improvements in creating dashboards and enhancing the visibility of metrics, enhancing the deployment method for upgrading, providing intelligent analysis of log files, and improving mobile app accessibility.
Service and Support: While some users appreciate the helpful and responsive support from Datadog, others have encountered slow or unresponsive assistance. ITRS Geneos is highly praised for its customer service, with immediate responses and the ability to effectively resolve any issues. However, there have been occasional instances of communication gaps and language issues with ITRS Geneos.
Ease of Deployment: Users find the initial setup for Datadog to be straightforward and relatively quick, with a duration ranging from one hour to three days, depending on the complexity. They appreciate the helpful documentation and support provided. The initial setup for ITRS Geneos is seen as complex and time-consuming, often necessitating assistance from implementation experts. While it takes only a few hours to deploy the out-of-the-box form, creating the monitoring catalog can be a lengthy process.
Pricing: User opinion varies on the setup cost of Datadog, as the pricing model lacks clarity and documentation. ITRS Geneos has a straightforward licensing model and reasonable pricing. Additional costs may apply for add-ons and server setup.
ROI: Users find that Datadog provides time savings and faster debugging, while ITRS Geneos offers benefits such as reputation, cost savings, avoidance of downtime, and improved performance indicators.
Comparison Results: Datadog is the preferred choice when comparing it to ITRS Geneos. Users appreciate Datadog's simple setup process, helpful documentation, and user-friendly interface. They also value its wide range of integrations and flexibility in monitoring and analyzing data. Datadog's performance, observability, error reporting, log centralization, and dashboard features are considered valuable.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable aspects of the product include the APM and profiler."
"It has saved us a lot of trouble in implementation."
"The feature I have found most valuable is when I can reuse existing monitors and alerts for new dashboards."
"Anything I've wanted to do, I found a way to get it done through Datadog."
"Overall, the Data UI and the usability of customer features continue to improve."
"The infrastructure monitoring capabilities are really valuable. You can just log on and see everything that is happening within an IT environment."
"Datadog's seamless integration with Slack and PagerDuty helped us to receive alerts right to the most common notification methods we use (our mobile devices and Slack)."
"We have a better grasp of what is occurring during the deployment cycle. If something fails, we have an idea what has failed, where it has failed, and how it failed to better mitigate the situation."
"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."
"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."
"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."
"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."
"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."
"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."
"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."
"The Wi-Fi side needs improvement."
"One thing we have run into is that it is so easy to add monitoring that we turn on things without really understanding the costs."
"The error traceability is an area that can be improved."
"At times, it can be hard to generate metrics out of logs."
"Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."
"We need more visibility into the error tracking dashboard."
"While the tool is robust with many different capabilities, users would greatly benefit from more examples in the documentation."
"I would love to see support for front-end and mobile applications. Right now, it is mostly all back-end stuff. Being able to do some integration with our front-end products would be awesome."
"Datadog could have a better business analysis module."
"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."
"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."
"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."
"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."
"The ITA, the post-incident analytics, could be improved."
"ITRS Geneos cloud monitoring is very weak and can use improvement."
"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."
"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."
Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. Datadog is rated 8.6, while ITRS Geneos is rated 8.2. The top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics, whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Splunk Enterprise Security. See our Datadog vs. ITRS Geneos report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.