We compared Microsoft Exchange Online and Google Workspace based on our user's reviews in several parameters.
Overall, Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud storage, and robust security measures, with positive feedback on customer service and pricing. On the other hand, Google Workspace is lauded for its competitive pricing, seamless integration with various applications, user-friendly interface, and efficient collaboration tools, with high marks for customer support and ROI. Microsoft Exchange Online users highlight the need for enhanced server reliability, integration with other tools, and user interface improvements, while Google Workspace users seek improved collaboration features, easier integration, better customer support, offline functionality, and advanced email management capabilities.
Features: Microsoft Exchange Online is praised for its efficient email management, seamless collaboration, reliable cloud-based storage, and robust security measures. In contrast, Google Workspace is highly valued for its seamless integration with various applications, efficient collaboration tools, reliable cloud storage, user-friendly interface, and powerful email management system.
Pricing and ROI: The setup cost for Microsoft Exchange Online has been perceived as straightforward and hassle-free, while Google Workspace offers minimal setup cost and is quick and easy to get started. Both products offer flexible licensing options catering to various business needs., Microsoft Exchange Online: Users have experienced increased productivity, seamless collaboration, and improved communication. Integration capabilities offer an advantage in managing tasks, meetings, and emails, while reliability and security features instill confidence. Google Workspace: Users have reported highly positive ROI, with increased productivity and efficiency. Seamless collaboration, improved communication, and streamlined workflow contribute to higher productivity levels. Integration of various tools and applications within Google Workspace enables tangible benefits for work.
Room for Improvement: Microsoft Exchange Online could benefit from improvements in server reliability, integration with productivity tools, user experience, and streamlining. Google Workspace users desire enhanced collaboration features, easier integration, improved customer support, offline functionality, and advanced email management capabilities.
Deployment and customer support: The feedback for Microsoft Exchange Online indicates that users experienced varying durations for implementation, with one user requiring three months for deployment and an additional week for setup. Another user needed a week for both deployment and setup. On the other hand, the feedback for Google Workspace also showed different timeframes, with some users taking three months for deployment, while others completed it in just a week. Some users needed a week for deployment and another week for setup. It is crucial to consider the context of these terms to understand if they refer to different periods or the same period., Microsoft Exchange Online: Customers appreciate the prompt and helpful customer service. Support team is responsive and efficient in resolving issues. Users find the customer service reliable and satisfactory. Google Workspace: Users express satisfaction with the prompt and effective assistance. Dedicated support team offers clear guidance. Customer service representatives are helpful and friendly.
The summary above is based on 78 interviews we conducted recently with Microsoft Exchange Online and Google Workspace users. To access the review's full transcripts, download our report.
"The corporate email feature on Google's Gmail is fantastic."
"When it comes to email, Google has a very good anti-spam engine or solution. We get very less spams. We don't have to use an external anti-spam solution with this."
"Google Workspace is an excellent tool for communicating with people, which allows users to collaborate and edit files simultaneously."
"The solution is stable."
"The product can scale easily."
"Good search features, reliable storage, and quick thinking."
"The most valuable features are the speed at which G Suite Enterprise works."
"The solution offers a workflow where we can collaborate and share documents. Its most valuable features are Gmail and Google Drive. Google Drive is great for file collaboration. It improves productivity. The product is on the cloud; we don't have to connect to the office through a VPN."
"It's easy to use and there is more integration."
"We have found the solution to be stable."
"It's pretty reliable. We haven't had any issues with it."
"Microsoft Exchange Online's resiliency is its most valuable feature."
"The most valuable features of Microsoft Exchange Online are the frequent updates. They upgrade and optimize the features to make them better and better. They have a very strong ecosystem and they integrate together."
"There are many valuable features such as email, calendar, and the ability to share your calendar and documents with coworkers. Knowing that the emails go through the EOP filtering service is nice as well."
"The most valuable feature of the solution is its integration with Microsoft Outlook and Microsoft Teams for shared calendars."
"Microsoft Exchange Online is a stable product."
"Sometimes, I would like to be able to use the solution offline, and I can't do so. It would be ideal if there was some sort of offline mode available."
"Everything is online, so you don't have a client on your desk. Working on email is online work, so can't do work offline and go back online. Sometimes it's not so intuitive. If you answer an email, it puts your answer at the bottom of the existing email."
"The initial setup is not intuitive at all."
"The synchronization is a bit of an issue."
"I believe that Sheets could have a more functional and user-friendly interface. Google Sheets currently lacks macros and cross file links which can be found in Excel."
"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."
"Some people complain that Google Mail is inflexible. It was advanced 10 years ago, but other solutions are cleaner and clearer."
"I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair."
"The solution could be a bit cheaper."
"The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors."
"The solution's performance can be improved when you are trying to access it remotely."
"This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system."
"I would like to have the option to have my electronic signature posted on my emails by default. I am able to add it manually but cannot get it by default."
"From an IT perspective, we need clearer documentation to understand the product’s configuration process."
"The product needs to embed AI for intelligent searches and analytics."
"Documentation is lacking."
Google Workspace is ranked 1st in Email Applications with 92 reviews while Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews. Google Workspace is rated 8.2, while Microsoft Exchange Online is rated 8.6. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". Google Workspace is most compared with Amazon WorkMail, IceWarp, Google Cloud Storage, ProtonMail and Amazon WorkDocs, whereas Microsoft Exchange Online is most compared with Amazon WorkMail, ProtonMail, Zoho Mail, Zimbra Collaboration and IceWarp. See our Google Workspace vs. Microsoft Exchange Online report.
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