We performed a comparison between Microsoft Exchange Online and Zoho Mail based on real PeerSpot user reviews.
Find out in this report how the two Email Applications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Microsoft Exchange Online is a stable product."
"The features of Microsoft Exchange Online are very intuitive and well-built, keeping the user experience in mind. The usability and the accessibility are the best aspects of this solution."
"The solution is very easy to set up and quite quick to deploy."
"The solution is scalable."
"The best part of this solution is the security it offers."
"The solution is easy to use and the cloud version has taken a lot of challenges away from the user."
"The overall usage was all good."
"Microsoft Exchange Online's resiliency is its most valuable feature."
"We can create email accounts for our customers."
"Zoho Mail organizes your email well, and you can do a lot of things if you use other Zoho applications along with it."
"The solution has more security compared to other products. Zoho Mail comes with TLS and SSL. It has email-sharing features. It is an advanced product."
"The most valuable features of Zoho Mail are its security, integration with cloud storage, and wide range of features available. It integrates well with Outlook and mobile devices."
"Zoho Mail is a stable product."
"The notifications, scheduling, and meetings are all integrated."
"Zoho gives you a set amount of free users, so you can use it until you reach the limit and see if it's something you want to adopt. I tried it and stuck with it. Since then, I've seen a lot of improvement. I already think it's top-notch, but I believe it will become one of the best in the world."
"It also offers the search functionalities. For end users, the search is quite easy to use. There are a few tabs to select to find exactly what you're looking for. It's pretty simple. As long as the data is available, you can use filters like from whom, to whom, subject, attachment, and even use advanced settings. It's pretty nice."
"In the next release, I would like to see more features added to the security of the solution."
"The solution’s technical support could be improved."
"When you migrate from on-prem to cloud, if you choose to or are forced to do the hybrid, they need to devise a way to undo the hybrid."
"The support from the vendor is fine. However, it could be faster, and some of the agents could be more knowledgeable, but it is a large solution, there's a lot of information that the agents have to work with. I can't always expect when I get connected to the first-level agent that they will know absolutely everything. Sometimes there's no replacement for pure experience."
"I couldn't delete an email account because it was identified as my primary account by the application."
"The deployment is complex and has room for improvement."
"There is room for improvement in terms of optimization."
"The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags."
"Zoho Mail needs to add an IT system management feature."
"The solution doesn't need to be improved."
"The solution’s stability could be improved."
"The interface isn't quite good. Everything looks a little low-quality."
"Zoho Mail needs to improve its integration because direct integration is not possible with many applications."
"We face some challenges in our current architecture with the introduction of data privacy regulations. When you are sending a calendar invite to a group of people for a meeting or an event, there is no structure for privacy. You can't hide all the contacts. Maybe that feature exists, but I don't know where it is."
"The initial setup of Zoho Mail can take some time because we have 30 to 35 users and we need to register each one. This can take one or two days to complete. The process could be better for administrators to register their users. If the setup interface was better in explaining the process it would be helpful to become more user-friendly."
Microsoft Exchange Online is ranked 2nd in Email Applications with 85 reviews while Zoho Mail is ranked 8th in Email Applications with 8 reviews. Microsoft Exchange Online is rated 8.6, while Zoho Mail is rated 8.0. The top reviewer of Microsoft Exchange Online writes "Helps reduced IT operations, scalable, and simple setup". On the other hand, the top reviewer of Zoho Mail writes "An intuitive tool that offers an ample number of features at very customer-friendly prices". Microsoft Exchange Online is most compared with Google Workspace, Amazon WorkMail, ProtonMail, Zimbra Collaboration and IceWarp, whereas Zoho Mail is most compared with IceWarp, Google Workspace, ProtonMail, Zimbra Collaboration and Zimbra Cloud. See our Microsoft Exchange Online vs. Zoho Mail report.
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