We performed a comparison between Freshsales and monday.com based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshsales is user-friendly, scalable and stable."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Timeline and countdown systems have been great for us as well as the ability to "@" team members in comment sections to have collaborative conversations, give feedback, and share files."
"My favorite feature is time tracking."
"It is easy to use and our processes are much better organized and reviewed."
"Being able to assign our individual tasks helps us a ton. I’ve worked with other companies that did not use Monday, and sometimes things would fall through the cracks as there were misunderstandings about who’s the responsibility it was to do something."
"The automation makes moving items around the boards easier and saves us time."
"It's really helped to streamline communication between our team members as well as our clients."
"I am able to keep much better track of all current projects and each aspect of individual projects, which has helped to make team meetings a breeze."
"Monday has been really beneficial in allowing us to place all of our records in one place."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"The price of this solution could be improved as well as the reporting functionality."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The solution needs to improve the user experience and leads capture."
"It lacks customizability for complex and larger use cases."
"They should make it possible in the inbox to select all inbox updates and mark them as read."
"It would be so cool to have live chat with team members when needed instead of having three different apps for work-related tasks."
"The tablet display is confusing and difficult to use."
"The mobile application of the solution can be improved by making it more user-friendly."
"It helped us a lot in content management issues for TikTok and YouTube, however, it would be good to have an integration for each social network to get all the data within a single platform."
"More customizations for automation would be useful."
"As a new hire, it was a bit complex for me to learn and understand how to use Monday."
"The service could improve in its ability to automatically update."
Freshsales is ranked 35th in CRM with 5 reviews while monday.com is ranked 1st in CRM with 222 reviews. Freshsales is rated 7.8, while monday.com is rated 9.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshsales is most compared with Blackbaud CRM and Apollo.io, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Planview PPM Pro. See our Freshsales vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
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