We performed a comparison between Freshservice and Microsoft Project based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can just register and within five to minute minutes, you are ready to go."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"There is a nice user interface."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"The solution has been stable."
"The setup is pretty simple."
"It is easy to check project costs in the solution."
"It is easy to define timelines with Microsoft Project."
"It is very stable. I haven't had any kind of issues with it. It is also very scalable."
"The solution is very complete. It makes it a great option for project managers and they can use it extensively in almost any organizational setup."
"I have found that the chart reporting feature is very helpful for us currently."
"The most valuable feature of Microsoft Project is the reminder feature. This feature allows for the system to send notifications or reminders to individuals who have a task to complete once someone has finished their task. This has been especially useful in situations where multiple people are involved in a task. For example, if I have completed my task and the next person is just beginning, the system will send them a reminder to notify them of my completion. This feature has proven to be very beneficial and convenient for me in my tasks."
"It's a scalable product, especially the online version."
"A chat bot needs to be added to the portal."
"The analytics could be better."
"It's hard to interact directly with the users themselves."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"They can improve the search. While searching the inventory, when I cancel a selected category, the search box disappears, and I have to reload the page. It is a small glitch. Currently, we can have only one plan per subscription. All users have to be on the same plan. We can't have two users for plan A and five users for plan B. It might be good if there was an option to have different plans within one subscription so that you can assign each agent to the corresponding plan."
"Its price can be improved."
"It is positioned at the more high end. Sometimes it's more complicated than we need."
"When a project plan becomes huge, it is painful to arrange and structure the project in Microsoft Project. Currently, you require a separate product for managing agile projects, and people are using Jira and Rally to manage stories in agile. Primarily, on the software development side, people are kind of moving away from Microsoft Project."
"What could have been better is the integration with Office 365 so that if you're discussing a project on Teams or there's an email related to the project, it can be tagged to the project in Microsoft Project. That functionality is currently not there."
"The licensing cost is expensive and has room for improvement."
"The Gantt set needs to be improved. The grid lines needs to be more interactive."
"There have been some drawbacks with customization. Some users want it to be an automation tool."
"The dashboard could be improved."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Microsoft Project is ranked 2nd in Project Management Software with 77 reviews. Freshservice is rated 8.0, while Microsoft Project is rated 8.0. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Microsoft Project writes "A stable solution that very accurately runs projects". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, ManageEngine ServiceDesk Plus and monday.com, whereas Microsoft Project is most compared with Asana, Jira, Microsoft Project Server, Smartsheet and ClickUp. See our Freshservice vs. Microsoft Project report.
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