ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
It has a higher cost compared to local/regional solutions.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
Jira is a powerful cloud- and subscription-based application lifecycle and issue management solution. It is designed to aid users both in project management and in resolving any issues that arise at any point in the software development process. It is especially concerned with easing the ability of developers to collaborate.
It is very cheap if you forego the local instance and stick to the cloud.
The licensing model is annoying. They nickel and dime you.
It is very cheap if you forego the local instance and stick to the cloud.
The licensing model is annoying. They nickel and dime you.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Usually every implementation is different and the quote is in function of number of assets.
When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself.
Usually every implementation is different and the quote is in function of number of assets.
When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself.
Monday.com is a project management solution used for CRM, task tracking, managing projects across multiple disciplines, and maintaining continuity of service for clients and team members. Its most valuable features include global search, scalability, stability, flexibility, affordability, user-friendliness, and task management features. The solution is also praised for its ease of use, adaptability, and automation capabilities. Monday.com has improved efficiency, provided automatic reminders and dashboards for executives, allowed for better collaboration, and reduced paper usage. It has helped organizations to be more organized and improve communication.
I wasn't involved with the licensing, but I believe it's negotiable.
The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately.
I wasn't involved with the licensing, but I believe it's negotiable.
The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately.
VMware Aria Automation is a cloud management tool that allows companies to simplify their cloud experience through a modern automation platform. The solution is designed to deliver self-service clouds, multi-cloud automation with governance, and DevOps-based security and infrastructure management. It helps organizations improve IT agility, efficiency, and productivity through its various features.
The solution has helped to increase infrastructure, agility, speed, and provisioning in the time to market.
From the customer perspective, the value was worth it.
The solution has helped to increase infrastructure, agility, speed, and provisioning in the time to market.
From the customer perspective, the value was worth it.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.
Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.
Microsoft Project helps you get started quickly and execute projects with ease. Built-in templates and familiar scheduling tools help project managers and teams stay productive.
I am not involved with this.
I do not have personal experience with pricing or licensing of this product.
I am not involved with this.
I do not have personal experience with pricing or licensing of this product.
Asana is web-based software-as-a-service that helps teams coordinate and manage their work. It helps companies move faster by making sure everyone knows the team’s plan and process and who is doing what by when.
The price of this solution makes it quite accessible, and the plans fit my budget.
It has a free version.
The price of this solution makes it quite accessible, and the plans fit my budget.
It has a free version.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.
The cost is quite high. But if you want to get a full-featured application and you have a big team...
Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.
The cost is quite high. But if you want to get a full-featured application and you have a big team...
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
The pricing is high and may be excluding the small to medium-sized enterprise businesses.
It has different subscription models.
The pricing is high and may be excluding the small to medium-sized enterprise businesses.
It has different subscription models.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
It is costly, but it is well worth it.
Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.
Introducing NinjaOne, the ultimate all-in-one solution for modern ninjas. This innovative product combines cutting-edge technology with sleek design to enhance your ninja skills like never before. With its lightweight and compact form factor, NinjaOne is perfect for stealthy missions and quick maneuvers.
We got a pretty good deal. It was fairly affordable.
Its pricing is great.
We got a pretty good deal. It was fairly affordable.
Its pricing is great.
ManageEngine ServiceDesk Plus (MSP) is a comprehensive help desk tool that has built-in asset and project management. MSP can be deployed in the cloud or on premises. The solution enables its users to track configuration changes, map relationships, and view graphical displays of data for more informed decision making.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
The prices are attractive. Customer can use a subscription if they do not have enough budget.
For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.
IBM Maximo is designed to help organizations effectively manage and maintain their physical assets, such as equipment, facilities, and infrastructure. Maximo provides a comprehensive set of tools and features to optimize asset performance, increase operational efficiency, and reduce maintenance costs.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.
You pay for what you get. There are lots of options depending on how you would like to implement Maximo.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents.
The price is very competitive.
Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.
Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.
This licensing is straightforward and they charge per user.
I would assume there is a licensing fee. I don't think that it is free.
This licensing is straightforward and they charge per user.
I would assume there is a licensing fee. I don't think that it is free.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
We use a licensing model only so we pay for the number of agents we have configured in the system only.
Freshdesk was the best solution with the best price. It was cost efficient and included all the features that we needed.
Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform
Atera happened to have the best pricing model.
With Atera, the more you add, the cheaper the cost of the additional endpoints will be.
Atera happened to have the best pricing model.
With Atera, the more you add, the cheaper the cost of the additional endpoints will be.
ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.
Pricing and licensing are reasonable.
From what I've overheard, it is pretty comparable to other solutions in terms of price.
Pricing and licensing are reasonable.
From what I've overheard, it is pretty comparable to other solutions in terms of price.
Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing.
Our licensing costs are on a yearly basis.
The product cost is low. It is quite cheap.
Our licensing costs are on a yearly basis.
The product cost is low. It is quite cheap.
Wrike is an online collaboration and project management software bringing together centralized task management and social collaboration features into one real-time workspace. It connects tasks, discussions, and emails to your actual project plan. You get an up-to-date picture of the project and can keep your team aligned with your strategy without boring status meetings.Challenges Wrike helps solve:
From a pricing perspective, I would rate Wrike a four out of five.
Wrike is expensive.
From a pricing perspective, I would rate Wrike a four out of five.
Wrike is expensive.
Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.
Planview PPM Pro centralizes the management of resources and projects while facilitating governance and providing visibility for improved decision making. Planview PPM Pro provides the ability to collect, prioritize, and execute projects so that PMOs can focus their resources on the work that delivers the most value.
We have their Flex plan.
Because we have PPM Pro with Project place, we transitioned to the Flex model.
We have their Flex plan.
Because we have PPM Pro with Project place, we transitioned to the Flex model.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
BMC is available for a reasonable price compared to ServiceNow — it's half the price.
The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation.
BMC is available for a reasonable price compared to ServiceNow — it's half the price.
The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation.
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
It actually costs some money in the long run because of the licensing model.
On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten.
It actually costs some money in the long run because of the licensing model.
On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand.
BMC Remedy is worth its price.
The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand.
BMC Remedy is worth its price.
Trello is the visual collaboration tool that creates a shared perspective on any project. Trello’s boards, lists and cards enable you to organize and prioritize your personal and work life in a fun, flexible and rewarding way.
Maybe it would be better if they offered some extra tiers, so you don't have to go all the way up to the pro level.
I use the free version of Trello, which is sufficient for my day to day use.
Maybe it would be better if they offered some extra tiers, so you don't have to go all the way up to the pro level.
I use the free version of Trello, which is sufficient for my day to day use.
ConnectWise PSA is an award-winning professional services automation solution that connects your entire organization. Save time throughout your entire business lifecycle with the powerful automation and standardization that ConnectWise PSA brings to the table. A single view of your business operations makes it possible to streamline your business even further.
There are some different add-ons and benefits that are optional and come at an additional cost.
We're paying $940 a month for 14 users.
There are some different add-ons and benefits that are optional and come at an additional cost.
We're paying $940 a month for 14 users.
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
For what it does, it's quite cheap.
The solution costs INR 8400 per user.
For what it does, it's quite cheap.
The solution costs INR 8400 per user.
It is a lower price vs. other things on the market.
It is an expensive solution.
It is a lower price vs. other things on the market.
It is an expensive solution.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
Compared to other products in this segment, I think that they are priced well and not too expensive.
The solution is inexpensive compared to competitors.
SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.
We have a regular license.
SummitAI IT Management Suite's pricing is a bit expensive.
We have a regular license.
SummitAI IT Management Suite's pricing is a bit expensive.
For an ITIL user, the cost is probably about 50 bucks a month.
For an ITIL user, the cost is probably about 50 bucks a month.
ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.
Its price is reasonable, but I wish it was lower.
Its price is reasonable, but I wish it was lower.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
They charge by the technician. It costs $117 per technician per year.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable.
It is expensive.
It is expensive.
With Valuemation you can choose which modules you want to start with. Additional modules can be added at any time if required.
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
It's $69 per user per month. Only administrators need a license, and there is no limit to the number of endpoints.
The solution's pricing model is good. Also, they still follow the old concurrent licensing method.
It's $69 per user per month. Only administrators need a license, and there is no limit to the number of endpoints.
The solution's pricing model is good. Also, they still follow the old concurrent licensing method.
The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).
It is less expensive as compared to SCCM.
I would rate the solution's pricing a six out of ten.
It is less expensive as compared to SCCM.
I would rate the solution's pricing a six out of ten.