We performed a comparison between Freshservice and monday.com based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There is a nice user interface."
"Depending on the size of your organization, is pretty standard and useful."
"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"The solution has been stable."
"It is a stable solution. My company hasn't faced any problems with the solution."
"Performance has been good. Stability has been good."
"The analytics view is very powerful with Gantt charts and multiple chart visualizations."
"I like how you can trigger notifications and reminders automatically when different statuses are changed or updated."
"Having all our stuff in one place, within one tool is extremely helpful."
"I like the ability to customize so that we can create a system that works for us, and easily iterate it as things change."
"I love the ability to communicate within the app itself by leaving comments."
"There are many incredible features, however, the ability to tag each other in comments, mark out progress, and get alerts through the app keeps us moving forward."
"The free version provides all the utilities that I need."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"Freshservice's technical support has issues with delays and translations."
"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."
"The round robin ticketing feature that they have is not ideal."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The chat portal is not that great."
"It's hard to interact directly with the users themselves."
"Speed and reliability need to be better."
"Managing project status and product development may be quite difficult unless you have a project manager."
"I'm unable to send messages or update any projects from my tablet or cell phone which makes it hard when you are in the field all day and can't be at your desk."
"Once timers are cleared, there is no way to recover this data."
"It is difficult to create templates for repeat use cases."
"The solution could improve messenger-based communication with clients in CRM."
"I find that I cannot customize my automation for Slack as much as I need."
"Being able to create 'sub-teams' so people in these teams can be assigned to tasks in one go and receive updates on the progress of tasks would be useful."
Freshservice is ranked 10th in Project Management Software with 29 reviews while monday.com is ranked 1st in Project Management Software with 222 reviews. Freshservice is rated 8.0, while monday.com is rated 9.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and HaloITSM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Freshsales. See our Freshservice vs. monday.com report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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