We performed a comparison between Freshservice and Trello based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"It is a stable solution. My company hasn't faced any problems with the solution."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The overall functionality of the product is excellent."
"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."
"Trello's user interface is really good, making it easy for us to maintain and monitor."
"Another feature that impressed me is the clear Kanban board, as it provides a clear view of to-to tasks, assuring the team not to forget anything."
"The most valuable features of the solution are that it is easy to use and flexible while offering the ease of use of drag-and-drop functionality for each task."
"It offers a very solid service alongside its innovative features and capabilities."
"Project management and work collaboration solution with amazing scalability and stability. Its user interface is modern and easy to understand, with drag and drop functionality."
"We found that the solution was available on multiple devices, has a great user experience, is simple to use, and it is available on multiple channels."
"Trello is not as complex as most of the other products are."
"I like the user interface's graphics and the general features and functionalities."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Freshservice's technical support has issues with delays and translations."
"I am not too happy with the page layout or screen layout since it always looks messy."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"Freshservice could improve the delegation and workflow management features."
"The chat portal is not that great."
"A chat bot needs to be added to the portal."
"The product is not easy to use."
"The solution could be priced cheaper."
"We don't really have any automated features. If they had more automated options, that would be helpful."
"Users should be able to log their time against the tasks and visual reports should be available in Trello for time spent."
"If there are pre-done templates or suggested templates for various fields, they would be helpful for me as a coach."
"The mobile version of Trello can be improved upon."
"Reporting features could be improved."
"Having more integration with third party tools is an area for improvement in Trello. It would also be nice if it has a voice messaging functionality similar to what you have in WhatsApp, for quicker communication with colleagues."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Trello is ranked 8th in Project Management Software with 39 reviews. Freshservice is rated 8.0, while Trello is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Trello writes "The solution is easy to set up, extremely stable, and is available on multiple devices". Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus, whereas Trello is most compared with Asana, Wrike, Jira, monday.com and Smartsheet. See our Freshservice vs. Trello report.
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