We performed a comparison between GoToMyPC and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The installation is almost instant."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The solution is very quick to set up."
"The technical support is good."
"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"It is very stable. It adjusts to bandwidth very well."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"It is very straightforward to set up, use, install, and transfer sessions."
"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"If the PC is hung then it requires a reboot."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
"The pricing has tripled in a small amount of time and there is not three times better service."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
Earn 20 points
GoToMyPC is ranked 24th in Remote Access while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. GoToMyPC is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". GoToMyPC is most compared with Microsoft Remote Desktop Services, TeamViewer, GoToAssist, VNC Connect and Check Point Remote Access VPN, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer and LogMeIn Central. See our GoToMyPC vs. LogMeIn Rescue report.
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