We performed a comparison between HCL Domino and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It serves as a centralized solution that fulfills all my requirements from operating my email server to managing various aspects of my operations."
"The most valuable feature of HCL Domino is how robust it is."
"This solution can be used for workflow application so that applications can be easily developed."
"I like that HCL Domino is stable. It's a great product. I also like that HCL Domino is a mature product under IBM, which is why many companies use it."
"The full-text searching capabilities are great."
"They offer good support and provide a roadmap."
"We can scale it if we want to."
"We have been able to set up a portal using a special XPage application that gives our customers access to this system."
"It has an excellent capability to integrate different access points."
"The solution has very good automation tools."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"Recently, IBM sold the product to HCL. Since Pakistan and India have some problems on a domestic level, we were actually considering replacing it with Indian products from the organization. We're just facing some regulatory issues."
"The solution is expensive."
"It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart."
"HCL Domino could have a better interface."
"HCL Domino could improve by having integration with other solutions, such as Microsoft 365."
"An area for improvement in HCL Domino is security. New enhancements in the IT industry mean that security should be improved. The HCL Domino GUI also needs improvement."
"The client version of this solution could be faster and be made simpler for non-IT users. You will need to have some knowledge of Notes to correctly install this solution."
"Designing a new template could provide a refreshed visual experience for users without significant changes to the underlying functionality."
"Very expensive."
"In an upcoming release, there should be more administration tools."
"The user interface for accessing assistance sometimes disconnects."
"The interface is not user-friendly."
"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."
"Integration capabilities can improve."
"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
HCL Domino is ranked 17th in Rapid Application Development Software with 17 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. HCL Domino is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HCL Domino is most compared with Microsoft Exchange, HCL Notes, Microsoft Power Apps, Zimbra Collaboration and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our HCL Domino vs. ServiceNow report.
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