We performed a comparison between Citrix Virtual Apps and Desktops vs VMware Horizon View based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Based on the parameters we compared, Citrix Virtual Apps and Desktops seems to be the more favorable solution. It is easier to deploy than VMware Horizon View, and users are happier with the technical support.
"The only thing that is really important for me is being able to connect from wherever I am. It is important for me because sometimes I am in places where there are not enough safe conditions to be able to work safely, in terms of security and confidentiality of my data. Being able to access internal resources from a secure platform allows me to work without fearing that my data has been stolen."
"The installation and maintenance are good."
"In terms of scalability, Citrix Virtual Apps and Desktops have a lot of technologies baked in there that allow an organization to scale up or down, as required. Further, leveraging Azure for scalability has added value to our organization. For example, pre-COVID-19, we had very few resources in Azure. We had some Virtual Desktops and no application servers. When COVID-19 came along, we knew people were going to be home. We knew that we had to ramp up very quickly. We fully leveraged MCS to be able to scale. Being able to take a single image and build 400,000 Virtual Desktops, all within minutes, was second to none in terms of any other technology out there that we could have used. The scalability to be able to do that in Azure, where we really don't have to worry about storage and compute power because Microsoft does that for us, was fantastic. It was almost like giving our environments steroids. It has been amazing in terms of that scalability. Now, as people start coming back to the office, we can just as quickly scale down so the compute and resource costs in Azure aren't so great anymore."
"The most valuable feature is the ability to connect to our on-premise applications, through the Workspace app and the Workspace experience. The user experience when using the solution's technology remotely is good. Our users are able to work and it's seamless. The performance is also good."
"The most valuable feature has to be the non-persistent desktop. If one of my users messes something up and blows away their desktop, it goes back to what it was originally, before they had an issue."
"There are many features that I like, but the stability over the Internet is exceptional. Even if there's bandwidth fluctuation or network jitter, it performs well, offering a seamless experience to end-users without noticeable disruptions."
"The tool helps me to connect with some apps of our company and resolve the tickets."
"Instead of pointing to any single feature, I would say the most valuable aspect of Citrix Virtual Apps and Desktops is the overall product itself. Virtualized apps and desktops, in theory and in practice, are very helpful to users."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pros →
"The solution has good performance and functionality. However, if the network connection was poor we noticed a decrease in performance."
"Users can log in from anywhere and from a variety of devices."
"It is a stable product."
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"Great sorting feature to create UI on demand."
"The initial setup is pretty straightforward."
"It has improved our business because now we can run applications and it's easier for our students to do their exams."
"I appreciate how simple and straightforward the operation of VMware Horizon View is."
"The Endpoint Management solution needs improvement when it comes to mobile device management. For example, they are still not supporting Windows 10 and this feature is required by many customers."
"Pricing can be lower and roaming profiles need to be fixed to work consistently."
"Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case."
"If anything could be improved, it might be some of the Director functionality, and some of the dashboard customization, or the overall Director customization."
"It would help if it were a little simpler. It's a bit complicated and we have hired Citrix administrators. But it's a good solution."
"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."
"Latency is also a major problem when adopting Citrix for video editing software or 3D editing software, especially editing 4K video or large file size. The Citrix virtualized solution becomes too slow, so we cannot use the VDI."
"If Citrix can develop something which can have more reach towards the backend infrastructure, other components of the Citrix environment, that would be ideal."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Cons →
"The solution must be faster and smoother."
"There is room for improvement in security features."
"The initial setup was complex, and you need system experience to walk through it."
"The issue now with VMware is that we don't know the future of the solution. Because if you follow the news, it was acquired by another company, and they are changing the old product line."
"The tool is not future-proof anymore."
"Technical support could be better and faster."
"In the next release, the performance, the speed, and the price need to be improved."
"The installation is complex and could be easier. The full installation with testing took a couple of weeks to complete."
More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Pricing and Cost Advice →
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is ranked 5th in Virtual Desktop Infrastructure (VDI) with 90 reviews while VMware Horizon View is ranked 4th in Virtual Desktop Infrastructure (VDI) with 67 reviews. Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is rated 8.4, while VMware Horizon View is rated 8.0. The top reviewer of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) writes "Flexible Deployment, reliable performance, and fast transmission speeds". On the other hand, the top reviewer of VMware Horizon View writes "User-friendly, reasonably priced, and simple to install". Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is most compared with Amazon Appstream, Citrix Workspace, Amazon WorkSpaces, Microsoft Remote Desktop Services and Apache Guacamole, whereas VMware Horizon View is most compared with VMware Horizon, Citrix Workspace, Microsoft Remote Desktop Services, VMware Workstation and VMware Fusion. See our Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. VMware Horizon View report.
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I think VMware Horizon View is a very solid product.
I think it is the most mature product on the whole spectrum. All virtual desktop environments require tuning for performance. Depending on the size of the company you don't need 1/10 of the bells & whistles that the vendors include. For example, I have a small environment - 70 employees. I don't use instant clones, personas, their analysis tools, ... Not only are they expensive (the tools) they overly complicate a complicated process. KISS.
I have honed down the environment to what is just needed. Most of the industry will tell you otherwise. And I do all this as a one-man IT department.