We performed a comparison between OpenText Content Manager and SharePoint based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"An advantage is integration with your IP directory."
"It has a robust search but has often been difficult for people to learn."
"I did not face issues with the product's scalability...The solution's technical support is good."
"The product can be integrated with different solutions."
"OneDrive and SharePoint provide a secure, fully auditable way of storing information."
"For SharePoint, I believe the most valuable feature is the customization and allowing you to share and edit files and documents. Being able to share externally and the precise administration of the files in terms of giving permissions and controlling who has access to what is a very good feature."
"It's stable. It's very widely used by companies. Also, the knowledge of the product has improved over the years, and by other companies that support it or are Microsoft SharePoint partners. So if there are problems, there's always a user or company that knows the information or can help you; even with very uncommon problems."
"It has made us faster and more efficient."
"Helps with document collaboration and workflow."
"SharePoint is already moving to cloud, if you are using SharePoint online, which is cloud-based technology, it is more accessible."
"The workflow feature is valuable because it enables us to cascade responsibilities."
"It allows for simultaneous users to be on it."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The product could improve its scalability."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"The ease of use should be addressed."
"The stability of the solution is an area of concern where improvements can be made."
"I understand that some functions are lost when you store the information in a file system, so maybe that's a way SharePoint can improve."
"We do sell Hyland OnBase, which is probably a competitor to SharePoint and does a lot more. In our own organization, we haven't had a need for it, but certainly, for our customers, we are finding that to be a better fit. In terms of the technical reasons for that, I'm not involved much on that side, so I can't give specifics, but there is certainly room for them to improve or add on certain features that clearly are not available in SharePoint, but they are available in Hyland OnBase."
"Emails stored now do not display metadata in native format."
"The initial setup was very complex."
"There's a challenge with desktop applications synchronizing with online documents in real-time. If someone is working on a document in the desktop version of Excel, for example, and someone else is editing the same document online, the changes won't sync immediately. That's the only real challenge we've encountered."
"Needs improvement on the user interface."
"Integration needs to be more straightforward, particularly with Azure. SharePoint also needs a more comprehensive introductory course for users."
"I would like it to be more compliant with global regulations. There are certain features which could be included that currently are not there, such as compliance and record management capabilities."
OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews while SharePoint is ranked 1st in Enterprise Content Management with 146 reviews. OpenText Content Manager is rated 7.6, while SharePoint is rated 7.8. The top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". On the other hand, the top reviewer of SharePoint writes "Good integrations, helps with collaboration, and increases visibility". OpenText Content Manager is most compared with OpenText Extended ECM, OpenText Documentum, IBM FileNet, Microsoft Purview Records Management and Box, whereas SharePoint is most compared with Citrix ShareFile, Microsoft OneDrive, Dropbox and WordPress. See our OpenText Content Manager vs. SharePoint report.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
What are the records management requirements that you are using to vet and determine the best capability?
Should there be requirements to maintain temporary and/or permanent records?
Not if you are managing physical records in CM. You would need an add-in for M365 such as AvePoint Cloud Records or RecordPoint Records365.
Both help another important issue - M365 Compliance and SharePoint Online are complex user interfaces.
In a lot of organizations, records management staff don't have direct access to RM functions, with IT doing the administration based on service requests from IM. Both add-ins hand usability and RM functions back to the IM team.