We performed a comparison between IBM FileNet and OpenText Content Manager based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."
"It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."
"The product is very stable."
"It has improved my organization by how we release documents, claims, and policies."
"The API's extensibility and new user interface are its most valuable features."
"The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient."
"Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them."
"It has a robust search but has often been difficult for people to learn."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"The product can be integrated with different solutions."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"I did not face issues with the product's scalability...The solution's technical support is good."
"An advantage is integration with your IP directory."
"The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve."
"I think the support could be better, and it could improve."
"I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it."
"This solution could be improved with the ability to present the file system from FileNet."
"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."
"We would like to see, in FileNet, the ability to manage video and audio."
"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The ease of use should be addressed."
"The stability of the solution is an area of concern where improvements can be made."
"The product could improve its scalability."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews. IBM FileNet is rated 8.2, while OpenText Content Manager is rated 7.6. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, IBM ECM and Newgen OmniDocs, whereas OpenText Content Manager is most compared with SharePoint, OpenText Extended ECM, OpenText Documentum, Microsoft Purview Records Management and Objective ECM. See our IBM FileNet vs. OpenText Content Manager report.
See our list of best Enterprise Content Management vendors.
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