We performed a comparison between IBM FileNet and OpenText Documentum based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it."
"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."
"For a large company, for the robustness, stability, performance, and the growth — that you can grow it within seconds — I would advise using FileNet, without any doubt."
"The natural interpolatability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."
"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."
"It improves the time when providing customer service to our constituents."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"The most valuable feature is that the documents are kept secure."
"It provides possibilities for us to save documents and supporting the business process while doing so."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The most valuable feature is the management."
"It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues."
"The product is expensive."
"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."
"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."
"We would like to see, in FileNet, the ability to manage video and audio."
"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."
"It is ability to display legacy content needs improvement."
"I would like IBM to improve with each release, continue moving towards a continual, tighter integration, and build solutions that take advantage of all the different modules the platform has from one place."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"OpenText Documentum's user interface could be improved a little bit."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"The biggest issue for us is the price of the product."
"Sometimes DocBroker cannot see the DocBase."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews. IBM FileNet is rated 8.2, while OpenText Documentum is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". IBM FileNet is most compared with SharePoint, OpenText Extended ECM, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, Hyland OnBase, Alfresco and OpenText Content Manager. See our IBM FileNet vs. OpenText Documentum report.
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