We performed a comparison between IBM Maximo and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management."The most valuable features are the ability to create work orders and preventative maintenance."
"Has a powerful audit combination that helps achieve high accuracy."
"We were able to scale perfectly."
"The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The most powerful features are the database and integration with CMDB."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"The solution offers a lot of opportunities for integrations."
"There are a lot of great templates that you can take advantage of."
"I can't think of any single feature that stands out, but it's an excellent product for a fair price. Nothing is missing. ServiceDesk has a lot of features, and we aren't using all of them. We have to implement the ones we already have before we move on to the others."
"We not only handle tickets, but also requests from many departments. All are easy to manage."
"The most valuable features are project management, change management, and the flow according to the mail chain."
"It ensures the tracking of all costs for end-user issues."
"The most valuable feature is its ease of use."
"I rate the solution a ten out of ten for scalability."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"There are always ways to improve and make things better."
"Maximo is a big system, so the initial setup is complex."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"ServiceDesk's reporting module could use an update. It looks outdated, and the interface could be more intuitive."
"ManageEngine ServiceDesk Plus moves changes to the production directly. We need a local touch in support."
"The service delivery could be improved."
"ManageEngine ServiceDesk Plus could improve by making asset management better. The professional version has asset management but it should be available in the free version, it would help my organization."
"As a partner, their technical support can respond better to the tickets. We provide deployment services and also support products as a partner. We get a lot of tickets from clients complaining about certain issues related to the system, but when we send or escalate an issue to the agent, sometimes, there is a delay. That's something that they could improve on. Because we are a local partner, we are able to copy to some employees who can try to push a ticket to close, but it would be best if they can respond a bit quicker."
"The solution, overall, is expensive."
"I think asset management took a hit recently."
"ManageEngine has developed and implemented new features in its cloud version. I would like to see the features extended to the on-premises version."
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IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. IBM Maximo is rated 8.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM and NetSuite ERP, whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice and BMC Helix ITSM.
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