"The most valuable feature is the ability to correct maintenance."
"The most valuable feature is asset management maintenance as well as asset management overall."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"The incident management feature is good because it allows you to keep track of and classify issues."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"We were able to scale perfectly."
"Provides great flexibility."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"It's easy to scale."
"It helps to register things, to see the changing parts, and to correlate incidents."
"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."
"Technical support is pretty good."
"Service Manager does what it should, but it's quite outdated."
"It gives us better understanding and control of service management."
"Its flexibility and ease of customization are its most valuable features."
"It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Revision management of file attachments."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"You can get lost using the application"
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"The interface could be better."
"There should be some front desk provided or some options to let our users serve themselves, because we have about 5000 servers and 400 applications."
"It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well."
"There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other."
"Service Manager would be improved with access to automation."
"With the new version moving toward the codeless configuration is good, but it's losing flexibility."
"It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases."
"Pure cloud-based native functionality is lacking."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while OpenText Service Manager is ranked 12th in IT Service Management (ITSM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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