We performed a comparison between IBM Maximo and SolarWinds Web Help Desk based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management."The incident management feature is good because it allows you to keep track of and classify issues."
"We were able to scale perfectly."
"Its capabilities let us organize our work."
"The most valuable features are the ability to create work orders and preventative maintenance."
"The most valuable feature is the ability to correct maintenance."
"Maximo is very stable. We really do not have problem with stability."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"It is configurable, where you can add extra fields to screens and to the database."
"SolarWinds is scalable as far as adding devices and servers."
"The most valuable feature of this solution is the assets management module."
"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"It is easy to use."
"Once installed, it runs like a charm and doesn't ever crash."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"Coding can be complex when customization is required."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"Revision management of file attachments."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"It would be good if there were training and tutorial videos on the Web Help Desk."
"This solution needs to have mobile application support added."
"A little outdated compared to newer products that include protection and detection."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews. IBM Maximo is rated 8.0, while SolarWinds Web Help Desk is rated 7.6. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM, NetSuite ERP and IFS Cloud Platform, whereas SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus.
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