We performed a comparison between Cisco Secure Email and IceWarp based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Cisco, TitanHQ and others in Email Security."I like its investigation capabilities, as that is what is most important to me. It is fairly simple with a user-friendly interface."
"The benefit that stands out to me is the ability for multiple individuals to collaborate simultaneously within the same document. Additionally, there is the option to save the document directly in the integrated OneDrive or SharePoint."
"The product's scalability is good."
"Defender is a SaaS platform, so it offers more flexibility. Managing the permissions is easier. The solution's automated detection and response features are scalable."
"Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"Defender for 365 is a comprehensive cloud-based solution. The value of the cloud is that you aren't alone. Threat intelligence and analytics are shared in the cloud. We don't have to find the solution alone. If you face an unknown threat with traditional solutions like Trend Micro and Symantec, you need to open a case and send your information to them to analyze forensically and identify the source of the attack."
"Does a thorough job of examining email and URLs for malicious content."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"The system provides our service desk with the means to troubleshoot email delivery issues with ease."
"It is a user-friendly product."
"The most valuable feature is the different content filters we are using, such as DKIM."
"Cisco Secure Email's most valuable is email certification."
"Administration of the email domains and custom filters are easily done via the web interface."
"Cisco Secure Email has strong inbound services."
"The user interface was quite friendly, it was quite easy to use, unlike some other Cisco products. Anybody could use it. You don't have to be familiar with IT to be able to handle navigating it."
"It provides good IT assistance."
"The solution's voice services work well for our company."
"It has great communication capabilities for team chatting and web conferences."
"The groupware module is the most valuable feature."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"IceWarp has multiple applications that are easy to use for many people."
"The solution has a very good log-in to the UI when compared to other solutions."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"An effective, functional, very good tool for controlling resources."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email."
"There is room for improvement with the UI."
"The pre-sales cost calculations could be more transparent."
"It would be better if it were more scalable. It depends on the architecture, but we would like to make it more scalable for both data centers."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"About eight months ago, we started to measure the quantity of phishing and spam that we have been receiving, and it has been increasing a lot. That means that protection for our email is not as good as we were expecting."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"I would rate the stability a six out of ten. We had multiple issues with the stability."
"Cisco is already providing a very good environment with the IronPort solution, but there could be some more integration with other products. For instance, an integration with the EDR solution could be there to raise an alert."
"The solution needs to improve its advanced phishing filters. It is very good at filtering things which have bad reputations. However, when phishing or malicious emails are new or coming from a legitimate source, we don't feel that the solution is working."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"The graphical user interface is not user-friendly like other vendors. I find it very difficult at times to find some options on the UI."
"The scalability must be improved."
"There are some concerns in the way the architecture is set up, making it an area where improvements are required."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"Our customers sometimes have problems receiving mail."
"Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"I would like to have a trial for mobile applications and more documentation similar to Google Drive with mobile applications."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
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Cisco Secure Email is ranked 2nd in Email Security with 56 reviews while IceWarp is ranked 6th in Email Applications with 15 reviews. Cisco Secure Email is rated 8.4, while IceWarp is rated 8.6. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of IceWarp writes "A tool that is scalable and can accommodate a large number of users but needs to improve the support it provides to its users ". Cisco Secure Email is most compared with Trellix Collaboration Security, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail and Proofpoint Email Protection, whereas IceWarp is most compared with Google Workspace, Microsoft Exchange, Zimbra Collaboration, Zoho Mail and Open-Xchange.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.