We compared SAP ERP and Infor M3 based on our user's reviews in several parameters.
SAP ERP is praised for its robust reporting capabilities, efficient supply chain management, and excellent customer service. However, users have identified a need for enhanced customization, a more intuitive user interface, and better integration with other systems. In contrast, Infor M3 is commended for its user-friendly interface, advanced reporting capabilities, and efficient inventory management. Users have highlighted the need for improved system speed and performance, streamlined user interface, stronger reporting and analytics capabilities, and seamless integration with other software applications.
Features: SAP ERP is known for its robust reporting capabilities and efficient supply chain management, while Infor M3 stands out for its user-friendly interface and advanced inventory management features.
Pricing and ROI: The setup cost for SAP ERP is well-received and reported to be manageable, ensuring a seamless implementation process. In comparison, Infor M3 also has a reasonable setup cost, making it easier for businesses to adopt the system and offering flexibility and transparency in their licensing model., The user feedback suggests that both SAP ERP and Infor M3 have positive ROI. SAP ERP is praised for its financial benefits and efficiency improvements, while Infor M3 is lauded for increased efficiency, productivity, streamlined processes, and cost savings. Users appreciate Infor M3's user-friendly interface and seamless integration capabilities.
Room for Improvement: According to user feedback, SAP ERP could benefit from improved customization options, a more intuitive user interface, better integration with other software systems, and enhanced performance and efficiency. In contrast, users of Infor M3 have identified areas for improvement in system speed and performance, user interface navigation, reporting and analytics capabilities, and integration with other software applications. These enhancements would greatly enhance the functionality and usability of both products.
Deployment and customer support: Users of SAP ERP reported varying durations for the establishment of a new tech solution, with some spending three months on deployment and an additional week on setup. In contrast, users of Infor M3 emphasized the importance of considering separate timeframes for deployment, setup, and implementation phases., Customers have found the customer service and support from SAP ERP to be excellent, emphasizing personalized attention and prompt resolution. Infor M3 also receives commendable feedback, with users praising promptness, effectiveness, knowledge, and friendly interactions.
The summary above is based on 48 interviews we conducted recently with SAP ERP and Infor M3 users. To access the review's full transcripts, download our report.
"Infor comes up with different tools every year, and they are all compatible with Infor M3, which makes it a more reliable and trustworthy tool. The integration is very smooth."
"It's simple to use. You don't need any complex training to use it."
"The product's initial setup phase is easy."
"The user interface and user experience were good."
"Infor M3 has tailor-made packages for each and every industry."
"It's very stable, and it handles all types of industrial and manufacturing businesses in very good ways. I've found it to be easy."
"provides all modules, supply chain, HR - it's good for management."
"The most valuable feature is the ability to cover different types of activities, and the requirement for maintenance and data is very low."
"The stability and performance are good."
"Well-integrated multilingual technology."
"I like that SAP ERP is very robust and stable."
"It has been quite stable so far."
"The most valuable features of SAP ERP are the integration between all departments, such as purchasing, finance, trading, and sales."
"The solution provides a high level of integration."
"SAP ERP is one of the most well-integrated solutions with all of the applications in my company, making it one of the most advantageous traits of the product."
"The most valuable features of SAP ERP are the general operations. It has a good way to manage a business and do financial reporting. Overall we are happy with the robustness of the solution."
"It would be great if Infor added some new workflows in the finance module. I'd also like to see better integration with third-party applications."
"Its initial setup was probably complex, but it is a very good system."
"The implementation could be simplified, it's complex."
"Sometimes, M3 alone cannot handle all the planning functionalities required by a customer. It has to be used along with industry-specific planning tools because M3 doesn't have all the features. However, no product can handle all the requirements of all the industries. There will be some shortcomings in all the products. Though this is an area for improvement, it is not a very serious shortfall or limitation. It can be covered by using third-party planning applications that integrate with Infor M3."
"It should be improved in terms of procurement of the supply chain and business intelligence analysis. We have the Infor BI tool, but it's more complex to use than, for example, Power Pivot or QlikView in the market."
"Infor should create one product to handle the whole business. At present, they make ERP systems for each type of business, and then sell additional features. I would like to have one system handing all organizations or all the business in deep ways and not have to buy additional features."
"The solution's technical support is an area with shortcomings that need improvement, especially the support for the product named M3 rather than the support offered by Infor as an organization."
"I would like to have some kind of dashboard to show an overview of different data on the same dashboard or on the same screen instead of moving to BI."
"It is a little difficult to use."
"The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work."
"The service could be more user-friendly in the area of transition codes."
"The reporting feature could improve in SAP ERP. It could benefit from being more flexible."
"SAP is more expensive than some of its competitors."
"Functionality could be improved."
"The reporting could be improved, such as the casework, production, and activity reports. Our consultants in a subsidiary enterprise have requested that we develop a new production report. They could also improve production, financial, and HR analysis."
"It is not flexible for the users. SAP works in a specific way, and the users and the processes have to adapt to the way it works. It is hard to customize it to the level that we need for our work. It is not easy to get new extensions for process functions, modules, or activities."
Infor M3 is ranked 12th in ERP with 13 reviews while SAP ERP is ranked 1st in ERP with 100 reviews. Infor M3 is rated 8.2, while SAP ERP is rated 8.2. The top reviewer of Infor M3 writes "The solution is a reliable, stable, and cost-saving ERP". On the other hand, the top reviewer of SAP ERP writes "The amazing, robust framework with unlimited scalability earns its #1 status". Infor M3 is most compared with Infor LN, SAP S/4HANA, Infor CloudSuite Industrial, Microsoft Dynamics 365 Business Central and Microsoft Dynamics AX, whereas SAP ERP is most compared with SAP S/4HANA, Microsoft Dynamics AX, Anaplan, SAP Business One and Infor LN. See our Infor M3 vs. SAP ERP report.
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