We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."What I like the most about Ionic is live reloading, which enables us to develop new features without having to build the application again and re-check the functionality."
"It's very flexible for UI development."
"Ionic's best features are its hybrid app development, design, and tags."
"Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular."
"The solution is secure, reliable, and packed with features so we can easily implement apps even in the most complex situations."
"Because it's a hybrid mobile app framework, it is easy for us to develop iOS as well as Android apps for our customers with the same resource skills. We didn't have to have separate iOS teams and Android teams to build the apps. We still have to use the Apple Xcode for iOS, but the main development happens with JavaScript, HTML, and CSS. We don't have to write separate code bases in scripts for iOS and Android. We create apps using web-based technology."
"The most valuable feature is the one code deployed to all solutions, which means you do not need to have multiple teams."
"With the Capacitor feature, you have access to the native attributes of your phone such as your camera. This makes work a lot easier."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"I like the ease of use."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"The most valuable features of the solution are the ease of use and the sensor for ticketing systems."
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"It would be better if it had a speed niche system. There are a lot of things we need that weren't in the latest version. But I think they will be adding something."
"Ionic would be improved with dynamic design features."
"There is a lack of a community environment."
"There could be better support for augmented reality and other things. Geolocation and background app activity are some of the things that are a little more clumsy at the moment and could be improved."
"Documentation for migrations and compatibility is insufficient."
"Ionic's UI component doesn't always look like the native mobile app."
"Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."
"It would be good if the mobile version uses something other than JavaScript and HTML."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"There should be greater integration with other enterprise applications. We're using Microsoft, Oracle, and other applications, and it would be good to have a greater integration on some of the immediate hiccups that you have with these services. It doesn't mean that when we have a problem with using another application, ServiceNow should be able to fix it, but ServiceNow should be able to alert us to things. There should be a bit more automation or integration."
"The interface requires an upgrade."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"Compared to other products that I have been using, it is not as user-friendly."
Ionic is ranked 5th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, OutSystems, Appium, Appzillon Digital Platform and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
We monitor all Mobile Development Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
