We performed a comparison between CA Asset Portfolio Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It's easy to integrate with our system information."
"You build the items one time and then you have your discovery that's coming in and the system will let you know whether or not you're out of compliance."
"You could also look for software that is no longer being used and you can re-deploy the software, so then you save from a purchasing standpoint because you don't have to buy the software again."
"They're staying up to date as vendors make changes to how they want to manage the software. CA is usually really quick about getting those updates in the system."
"The most valuable feature of CA Asset Portfolio Management is the full integration with our Service Desk. It allows us to work both sides of life cycle management."
"My organization now understands what type of products they have: warranties, how long the warranties last, depreciation. We never really knew what our depreciation values were, so it was really nice to have that on hand as well. It gives us a better view of our hardware, which is really beneficial."
"Reduces software cost. Reduces the risk of software audits."
"Enables me to know where an asset is at any point during its lifecycle: How old it is, who it belongs to, and where it's at within that lifecycle."
"Data in reports and dashboards are easily accessible."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"The most valuable feature is that this is a Cloud solution."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"The Workflow feature is the most valuable."
"Keeping the catalog updated and having more titles in the catalog is helpful, because the more items that are in the catalog, your process goes faster because you don't have to manually build all the entitlements."
"I would like to see more control over audit trail features, where you can turn on and off fields."
"There were a lot of things that we had to prepare for that we weren't thinking about with this installation. I think from a CA standpoint, the software was good. But us preparing for that, we had a lot more work to do."
"CA Asset Portfolio Management can improve the uploading of batch information. I have to upload large amounts of information and it can take a long time to finish. There are some other solutions that are better, such as Micro Focus."
"I'd like to see end-of-life information on software products."
"Needs a stronger reporting component, and more integration with CA Client Automation."
"It needs stronger rebooting components and the ability to develop our own software metrics."
"CA SAM is not a CA product. The vendor is Aspera and CA is the distributor, so support is difficult. It's more difficult to get a good response."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"I would like to see Advanced Intelligent Automation."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"The setup was time-consuming and required a lot of internal resources."
"The solution could improve by being more stable."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
CA Asset Portfolio Management is ranked 13th in IT Asset Management with 14 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. CA Asset Portfolio Management is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of CA Asset Portfolio Management writes "We have a better view of our hardware, warranties, depreciation; but needs a mobile component". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". CA Asset Portfolio Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.