We performed a comparison between Jitterbit Vinyl and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."There are a lot of low-code development tools out there, but VINYL has the ability to connect to just about any data source out there, if an API exists for it and can be leveraged. We have even partnered with them at times to work with third-party vendors to develop APIs on our own, if there wasn't an API that exists for it."
"This is an extremely scalable solution because it enables us to interface with all types of disparate information."
"Their integrations are terrific. We've had zero issues, a 100 percent success rate with integrations. In terms of Zudy's data source connectors and API integrations, we've been really pleased. We use some software that is very common in the media business, and then we also have some custom things that we built for a variety of different use cases within our company, and we've had zero integration issues, in terms of getting data into Zudy and getting data out of it. It's been great."
"The product has reduced the time that it takes us to produce apps."
"You can unite data which lives in different sources without moving that data."
"The way that they've done some of the reports, they've created really great data dumps. If I want to see a snapshot of something in time, for a given timeframe, I can download it. From that download, I can create further analysis or do my own thing with it, which is really helpful. I'm even able to go back several years and get data."
"It allows us higher visibility into our data, which allows us to data-check faster, and validate data that we had not been able to validate, prior."
"You do not need to be a programmer to use it or build something in it."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"It provides internal clients with greater transparency about their projects and deliverables."
"It is user-friendly and simple to use."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"Very good incident management, chain management and problem management features."
"When designing the user interface, there are many built-in features; however, Vinyl could use some more extensive design elements that are used in marketing, such as Canva or Web design tools. These would allow for more extensive design elements to be added more easily."
"There are a lot of almost "hidden" features captured in these Edge Case settings... If you want a scroll bar at the bottom, instead of having it select rows to show, you have to select Disable Panel Location Service, which doesn't sound at all like what it's supposed to do. Naming conventions could be changed a little bit."
"Perhaps the UI could be improved."
"Having been a customer of theirs for a long time, I think the UI needed improvements early on. But, they have done a remarkable job catching up in that regard."
"One of the troubles we have sometimes is the amount of data we're processing within the applications. That can really add a lot of "laggy-ness." That's an ongoing struggle we're going to have while we use it. It doesn't happen for all our applications, only some of them that are heavy on the reporting."
"I sometimes find formatting tricky to get the front end of an app the way I want it."
"Some aspects of VINYL are limiting from a B2C standpoint. For example, it would be nice to have more flexibility with what the VINYL parameters allow us to develop within the app. It is difficult to think of an example off the top of my head, but there have been times when we couldn't develop something a particular way because VINYL didn't support it. However, the team Zudy assigned to us has been great about adjusting and finding ways around these hurdles."
"The calendar has room for improvement, but that's what they're going to be working on next, to make a Gantt chart."
"Making a mobile version would be helpful."
"Service mapping could be less complicated."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"ServiceNow doesn't cater to the Middle Eastern market."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"The visuals are the one area where there is opportunity for improvement."
"The licensing needs to be divided into tiers in order to attract lower-level users."
Jitterbit Vinyl is ranked 20th in Rapid Application Development Software with 31 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Jitterbit Vinyl is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Jitterbit Vinyl writes "Can connect to any data source so we don't need to replicate data into a data warehouse to do reporting analytics". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Jitterbit Vinyl is most compared with Microsoft Power Apps, QuickBase and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Jitterbit Vinyl vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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