We performed a comparison between Kaseya VSA and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"This solution is our RMM tool and we love the deployment features."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"The remote support is the most valuable aspect of the solution."
"Kaseya VSA's best features are auditing and reporting."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The solution was scalable."
"The alerting and usage tracking notifications on disk space capacity, network and processor utilization."
"SolarWinds NPM has a colorful UI and many easy-to-use features. It does not need to be configured as much and is also easy to install."
"The product is lightweight in terms of memory use, requiring only 10 megabytes or less."
"There are a lot of valuable features with SolarWinds NPM. We can receive a lot of detailed data from the monitoring that can use useful for investigations, especially when you are troubleshooting. It is very helpful. Overall it was a very good experience."
"It did a good job of the collection and then an investigation of the net flow of information for understanding the applications that were being used at certain locations."
"Reporting tools are a great feature along with the ability to create customized reports for you"
"The solution is easy to install and it takes a couple of hours."
"The most valuable feature of SolarWinds NPM is the performance monitoring to see the memory, and CPU utilization."
"The UI could be streamlined. The menu has 18 options, but we only use three. It has a lot of redundant stuff. Software management, software deployment, patch management, etc., all do the same thing, but they're different programs and licenses."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"The agent-based monitoring solution can be improved."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"I believe we should include a VSA license to provide complete endpoint management."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"I would like to have a Syslog server module for this product. That would make the solution better."
"An area for improvement in SolarWinds NPM is the short retention period. Currently, it's just for seven days of data, which is very low, making it hard for my organization to keep that data. SolarWinds recommended a seven-day retention period, but my organization needs a fourteen-day data retention period. Hence, I'd like an increase in the retention period or the database limit in SolarWinds NPM because you can't go back to the data for any investigation if seven days have passed. Another area for improvement in SolarWinds NPM is the database, which needs to be a bit more mature. I want a modified database in the next release of SolarWinds NPM. I'd also like more options added to groups because, currently, it's very limited."
"The scalability can be better."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"The only thing that can be improved is to continually add to the existing capabilities of the product."
"If they could combine everything into one product, that would be very helpful."
"There needs to be more integration of widgets, especially for reporting purposes."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Kaseya VSA is rated 7.6, while SolarWinds NPM is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and N-able N-sight Remote Monitoring & Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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