We performed a comparison between LeanIX and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management."Among the most valuable features are the easy-to-use interface and the ability to get quick results... Many tools that I have seen are great for technical people and for giving technical and business information as well, but they're not as friendly and easy as LeanIX... It works well for both technical and business users. It provides a good combination, enabling you to quickly put valuable information in for both technical and non-technical people and derive results."
"The most valuable features are that it's user-friendly and the user experience. It's easy to map the fact sheets."
"It offers neat visualization and referencing functionality while enabling the creation of landscape maps and showing the relationship between different applications."
"The usability is very high. It almost looks like a Facebook for Enterprise architecture, it's pretty nice. It's HTML5 based. The repository is very easy. It has 10 different ways of sorting the objects you have in your architecture repository. Maintaining new data or to add data to your repository is very easy."
"The solution has a very useful assessment tool that automatically populates from input data to produce a detailed analysis of customer's environments."
"I like LeanIX's ease of use in general."
"We've been able to develop some nice looking reports, and the dashboard's capability to map is very easy compared to Enterprise Architect."
"The ability to import data and generate reports from it. That's where its power lies."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"The workflow capability for easy setup is powerful."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"The initial setup has room for improvement."
"Not a ten because you always have that gap between complexity and easy to use. And the more complex the tool becomes, the more difficult it is to get the usability."
"What would make LeanIX better is more variety in terms of reporting, and more flexibility with its data importing feature."
"It's hard to predict the pricing of the system."
"Another area for improvement is that when you're starting to look into more advanced information, using the solution's APIs and its customizations, documentation for that specific aspect is not very good. There is not too much support built into the offering for that aspect, for a developer."
"They're probably positioned pretty well. I hope that they would not focus that much on the business architecture, and they would focus more on the overall cloud strategy and how we can leverage multi-cloud and transition back and forth from other cloud providers. With a lot of current vendors, you get locked in with one cloud, and then you try to migrate to someone else, and it becomes very problematic. What they need to do is to look at the overall data strategy, and they probably need to amplify their data strategy, especially around multi-cloud."
"It would be beneficial to have additional features and capabilities to enhance mapping between applications, especially across domains where the relationships may not be direct."
"They could include a combination of LeanIX and some modeling extensions."
"The utilization of AI in ServiceNow needs enhancement."
"The pricing structure could be more budget-friendly."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"Integration capabilities can improve."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
"Licensing costs are very high."
"Performance could be improved."
LeanIX is ranked 1st in Enterprise Architecture Management with 16 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. LeanIX is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of LeanIX writes "Streamlines the process of identifying apps nearing end-of-life or requiring retirement and facilitates informed decisions about app retention". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". LeanIX is most compared with Sparx Systems Enterprise Architect, MEGA HOPEX, ADOIT, iServer and Avolution ABACUS, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and BMC Remedy .
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LeanIX has a ServiceNow connector for easy integration, that comes as add-on to the price of product.
Yes, there are number of use cases that such integration can be valuable. One example is identifying “crown jewels” asserts for the Risk Management. LeanIX can have application and data making plus application criticality, while SN can have an Application-to Asset mapping. Those together will provide critical assets that can be managed in a specific way in SN.
ServiceNow is an ITSM tool but does not enable development and operationalization of business/enterprise (process, capability, strategy) and IT architectures (it does handle physical structures but does not integrate with the models that describe the business as a whole which ideally should be the driver for IT decision making).
Architectures should be developed and managed in an architecture tool (i.e. QualiWare) that spans your organization which then feeds your IT operations area information as to application lifecycle, system valid to/from dates, etc. Your operational systems (i.e. Cherwell/Ivanti, ServiceNow) should feed performance and issues stats back to the architecture tool to provide a more comprehensive picture of the organization enabling management to make better strategic, business and technology investment decisions.
That is why a bidirectional link is required...
IMHO, ServiceNow is a complete ITSM tool, designed to support tradictional/waterfall and digital/agile "business" and is completely adherent with ITIL (and others frameworks). LeanIX offers a more limited setup of inventary, correlation and others tools (for example, offers only few ITIL domains), such as showed here https://docs.leanix.net/docs.
For market-time, features and maturity i'll choice ServiceNow but the price may be a problem.