We performed a comparison between LogMeIn Central and LogMeIn Pro based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity."
"It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier."
"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."
"Using the product, we provide a quicker response when supporting customers."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"Scalability-wise, I rate the solution a ten out of ten."
"I can login to my office computer, go into all of my software, and work from a remote location."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"The ability to easily connect back and retrieve data from the computer systems that I have."
"Being able to remote access my computer means I can work at night from my house."
"The remote services feature is definitely the most valuable, along with the capability to print remotely."
"They recently included the Kaspersky Security Suite as part of their Central Product."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"There are some screens that are just ugly and difficult to manipulate."
"Sometimes it just fails to load."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"Our clients are having issues with printing."
"LogMeIn Rescue could be made a lot easier where you could just tell the person where to go and log in, and they could just log in. Or even make it simpler where you could just send a file to a person and they would click on it; just something easier. The way they have it right now, it's not easy."
"The initial load is terribly slow and often has delays with the login page loading."
"Do not use the technical support."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"It does go down sometimes. You try to login, it tells you the workdesk computer is not available. It does kick you off a lot."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"The only issue is that they could have a tier between 10 seats and 50."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"The high pricing of the product is its only shortcoming that needs improvement."
"Remote Access for external and internal customers."
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. LogMeIn Central is rated 8.6, while LogMeIn Pro is rated 9.0. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". LogMeIn Central is most compared with TeamViewer, NinjaOne, Microsoft Configuration Manager, LogMeIn Rescue and ConnectWise Automate, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, BeyondTrust Remote Support and Dameware Remote Support.
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