We performed a comparison between LogMeIn Central and TeamViewer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"This solution has allowed granular permission access to machines, very consistent and solid most of the time."
"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."
"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."
"The alerts are helpful."
"Using the product, we provide a quicker response when supporting customers."
"It is a scalable solution."
"I have called for help to their technical support, and they have been extremely helpful."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The product is quite stable. The performance is good."
"The product is easy to install."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"The quality of the call and the quality of the sharing have been excellent."
"The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The implementation is quite straightforward."
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed."
"It needs backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I have no options but to run older operating systems, I would like for it to be backwards compatible."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
"Sometimes it just fails to load."
"It is easy to get locked out, which is something that needs to be improved."
"Do not use the technical support."
"The initial load is terribly slow and often has delays with the login page loading."
"The solution could have better scalability."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"TeamViewer can improve connectivity. I had some problems connecting to my clients and now I use AnyDesk."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"A feature that they could add is chat with sound to talk."
LogMeIn Central is ranked 10th in Remote Monitoring and Management (RMM) with 19 reviews while TeamViewer is ranked 1st in Remote Access with 84 reviews. LogMeIn Central is rated 8.6, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Central writes "Fast with an easy setup and a good interface". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Central is most compared with NinjaOne, Microsoft Configuration Manager, LogMeIn Rescue, Kaseya VSA and Atera, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support.
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