We performed a comparison between Micro Focus Asset Manager [EOL] and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is stable and scalable."
"This product can be customized according to the needs of any company."
"We have now automatic and immediate control of assets usage, and we can now better manage our assets pool and get benefits through that."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"We used ServiceNow for change management, release management, and event management."
"It is user-friendly and simple to use."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"The Workflow feature is the most valuable."
"Identifies better ways to license software or eliminate unused software to save money."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"The technology used is outdated, the interface is outdated, the database is outdated, everything is outdated."
"There are a lot of things that need improvement. Software recognition, software licensing, software compliance, data inputs, reporting, and support are some of the areas."
"The usability of this product is still out-of-date and could be improved. The interface could be improved."
"The interface is not user-friendly."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The solution should offer better security when it comes to storing data."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
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Micro Focus Asset Manager [EOL] doesn't meet the minimum requirements to be ranked in IT Asset Management while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Micro Focus Asset Manager [EOL] is rated 7.2, while ServiceNow is rated 8.4. The top reviewer of Micro Focus Asset Manager [EOL] writes "A stable and clever solution, but it is very complex and it needs a lot of improvements". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Micro Focus Asset Manager [EOL] is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
